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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393616060
Report Date: 01/31/2024
Date Signed: 01/31/2024 03:14:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2023 and conducted by Evaluator Elvira Sierra
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20231109094303
FACILITY NAME:ZION CHILD CARE CENTERFACILITY NUMBER:
393616060
ADMINISTRATOR:SAWYER, JENNIFERFACILITY TYPE:
830
ADDRESS:105 SOUTH HAM LANETELEPHONE:
(209) 369-1919
CITY:LODISTATE: CAZIP CODE:
95242
CAPACITY:36CENSUS: 22DATE:
01/31/2024
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Jennifer SawyerTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Personal Rights-Staff did not prevent the daycare children from biting while in care
INVESTIGATION FINDINGS:
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On 01/31/24, Licensing Program Analyst, Elvira Sierra and Licensing Program Manager, Bettina Engelman met with Director, Jennifer Sawyer to deliver findings of the above complaint allegation. Present in the facility were 6 staff supervising 22 children.
It was alleged that staff did not prevent the daycare children from biting while in care. Through interviews conducted it was revealed that although staff had followed their biting policy, there were still multiple confirmed biting incidents. Based on the interviews and review of records, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.
The following Title 22 Deficiency is being cited on the subsequent 9099-D page. Upon receipt of Type A citations, Staff shall post and provide copies of the LIC 9099-D for parents/guardians of children in care and for parents/guardians of newly enrolled children for the next 12 months. Facility must also keep the signed LIC 9224, acknowledging receipt of LIC 9099-D in each child's file. Exit interview was conducted and Appeal Rights and Notice of Site Visit were provided to Director, Jennifer Sawyer.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Elvira Sierra
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 53-CC-20231109094303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ZION CHILD CARE CENTER
FACILITY NUMBER: 393616060
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/31/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/01/2024
Section Cited
CCR
101223(a)(2)
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101223 (a) (2) Personal Rights
The facility shall ensure that each child is accorded the following personal rights: (...) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
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POC; Director stated that facility has a Behavioral Intervention Plan to help with children biting and will make sure that children that have biting issues are separated and follow biting policies with parents..
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A child received 4 bitten incidents within one month. This poses and immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Elvira Sierra
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2023 and conducted by Evaluator Elvira Sierra
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20231109094303

FACILITY NAME:ZION CHILD CARE CENTERFACILITY NUMBER:
393616060
ADMINISTRATOR:SAWYER, JENNIFERFACILITY TYPE:
830
ADDRESS:105 SOUTH HAM LANETELEPHONE:
(209) 369-1919
CITY:LODISTATE: CAZIP CODE:
95242
CAPACITY:26CENSUS: 22DATE:
01/31/2024
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Jennifer SawyerTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Reporting Requirements- Staff did not properly report an incident involving a daycare child
Personal Rights- Staff did not meet a daycare child's diapering needs
Personal Rights- Staff did not perform adequate daily inspection of a daycare child
Personal Rights-Staff allowed a disinfectant product to be accessible to daycare children
Personal Rights- Staff spoke inappropriately towards the daycare children
Neglect/Lack of Supervision- Staff did not provide adequate supervision to the daycare children.
Other-Staff retaliated against an authorized representative

INVESTIGATION FINDINGS:
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On 01/31/24, Licensing Program Analyst (LPA) Elvira Sierra and Licensing Program Manager, Bettina Engelman met with the Director, Jennifer Sawyer to provide her with the finding of the above complaint allegations. Present in the facility were 6 staff and 22 children.
Throughout the investigation, LPA conducted interviews with Reporting party(RP), parents, and staff; and reviewed relevant documents. Interviews did not reveal that staff failed to provide adequate supervision to children. LPA observed the care and supervision of children and observed appropriate ratios and care and supervision on inspection dates 12/11/23 and 01/24/24 and 01/31/24. Also, LPA did not observe any cleaning supplies accessible to the infants/toddlers children. During interviews with parents and staff LPA received conflicting information regarding supervision of the children and learned that staff uses a tablet to transfer and shared daily information to parents such as diaper changing, incidents or videos. Staff interviewed stated that an extra teacher is called if staff needs to write an incident report so there is always adequate supervision in the classroom. Staff and parents that were interviewed reported never witness facility’s staff speaking inappropriately to daycare children. Report continues on subsequent page 809C--
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Elvira Sierra
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 53-CC-20231109094303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ZION CHILD CARE CENTER
FACILITY NUMBER: 393616060
VISIT DATE: 01/31/2024
NARRATIVE
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LPA did not obtain sufficient information during interviews regarding the facility retaliated against an authorized representative. In addition, LPA learned that the facility conducts wellness check of the children in the morning when arrived at the classroom that consist of visual observation and talking to parents if any concerns are observed.

Based upon interviews conducted and observations while at the facility, there is not a preponderance of evidence to prove or disprove the allegations did or did not occur, therefore the above allegations are found to be UNSUBSTANTIATED. Exit interview was conducted and Appeal Rights and Notice of Site Visit were provided to Director, Jennifer Sawyer.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Elvira Sierra
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5