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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393616379
Report Date: 06/25/2025
Date Signed: 06/25/2025 10:49:03 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2025 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250605160059
FACILITY NAME:GRAHAM, CYNTHIA MFACILITY NUMBER:
393616379
ADMINISTRATOR:GRAHAM, CYNTHIA MFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(209) 836-0282
CITY:TRACYSTATE: CAZIP CODE:
95376
CAPACITY:14CENSUS: 8DATE:
06/25/2025
UNANNOUNCEDTIME BEGAN:
09:21 AM
MET WITH:Cynthia GrahamTIME COMPLETED:
10:22 AM
ALLEGATION(S):
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Personal Rights:
Licensee's spouse yells at children in care
Licensee and spouse argue in front of day care children
Licensee's spouse uses inappropriate language in front of children
INVESTIGATION FINDINGS:
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On June 25, 2025, Licensing Program Analysts (LPAs) Stacey Williams and Elvira Sierra met with Licensee, Cynthia Graham for the purpose of delivering complaint findings. LPAs observed 8 children supervised by Licensee, Licensee’s Assistant and Licensee’s husband.

An investigation was conducted regarding the complaint allegations listed above. The facility was toured, and interviews were conducted with the Reporting Party, Licensee, Licensee’s husband, staff, daycare children and parents of children in care. It was alleged that children in care were yelled at by the Licensee’s husband. It was also alleged that Licensee and her husband argue in front of daycare children, and Licensee’s husband uses profanity in the daycare with children present. Licensee described the incident as a marital disagreement. Licensee and her husband admitted to yelling. Licensee’s husband acknowledged that he may have used a curse word in anger.

Report continues on LIC 9099C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 53-CC-20250605160059
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: GRAHAM, CYNTHIA M
FACILITY NUMBER: 393616379
VISIT DATE: 06/25/2025
NARRATIVE
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Licensee’s husband reported that he is firm with the daycare children, and stated there are times when his voice carries when instructing the children to do something. He acknowledged there might have been occurrences when it appeared that he was yelling at the Licensee due to his voice escalating because of Licensee’s inability to hear completely in one ear.

One of the daycare children was observed to be covering their ears during the argument, whereas another daycare child stated that they do not feel safe when licensee and her husband argue. Consistent statements were received indicating personal rights violations occurred in the Licensee’s family childcare home.

Based on the information received, the allegations are determined to be substantiated. Title 22 Deficiencies have been cited on the attached page, LIC 9099D. Upon receipt of Type A citations, facility shall post and provide copies of the LIC 9099D for parents/guardians of children currently in care and for parents/guardians of newly enrolled children for the next 12 months. Facility must also keep the signed LIC 9224, Acknowledging Receipt of Licensing Report LIC 9099D in each child's files.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 53-CC-20250605160059
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: GRAHAM, CYNTHIA M
FACILITY NUMBER: 393616379
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/26/2025
Section Cited
CCR
102423(a)(1)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:

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Licensee stated that if there is an argument between she and her husband, they will ensure that the conversation is private and done in an off limit area. Licensee and her husband will review personal rights videos located at :
https://ccld.childcarevideos.org/family-child-care-providers/
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(1) To be treated with dignity in his/her personal relationship with staff and other persons. This requirement was not met as evidenced by: LPA learned from interviews that children in care were exposed to arguments between the Licensee and her husband that involved yelling and profanity by the Licensee’s husband. Licensee’s husband used a tone towards children in care that was consistently recognized as yelling. This is an immediate risk to the health and safety of children in care.
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Licensee and her husband will also review Title 22 regulations concerning Personal Rights. Licensee shall submit a written statement to CCL by plan of correction date stating the above has been completed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3