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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393617385
Report Date: 07/21/2022
Date Signed: 07/21/2022 11:45:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2022 and conducted by Evaluator Lauren Scott
COMPLAINT CONTROL NUMBER: 53-CC-20220506123819
FACILITY NAME:ACE TOTS PRESCHOOLFACILITY NUMBER:
393617385
ADMINISTRATOR:KHAN, NADIAFACILITY TYPE:
850
ADDRESS:7204 SHORELINE DRIVETELEPHONE:
(209) 330-1030
CITY:STOCKTONSTATE: CAZIP CODE:
95219
CAPACITY:90CENSUS: 19DATE:
07/21/2022
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:director, Nadia KhanTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Facility did not meet daycare child's toileting needs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lauren Scott and Chayntel Hunter met with Site Supervisor, Nadia Khan to deliver the findings of the complaint investigation regarding the above allegation.

During the course of the investigation, LPA Scott conducted interviews, and obtained information pertaining to allegation. It was alleged that the facility did not meet the child’s toileting needs. It was alleged that the facility allowed a child to stay in urine soaked clothes for four hours due to not being able to find the child’s extra clothes. Interviews with parents and staff did not reveal any evidence that this has occurred before. Interviews revealed that the staff store children’s belongings in their personal cubbies. It was stated by staff if the child is missing clothes, the facility has extras the child can borrow for the day.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Justin L DentonTELEPHONE: (916) -92-9269
LICENSING EVALUATOR NAME: Lauren ScottTELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20220506123819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
FACILITY NAME: ACE TOTS PRESCHOOL
FACILITY NUMBER: 393617385
VISIT DATE: 07/21/2022
NARRATIVE
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Based on the information obtained throughout the course of this investigation the above allegations could not be substantiated or dismissed. LPA learned that staff try to meet toileting for the children. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED.

Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100
SUPERVISOR'S NAME: Justin L DentonTELEPHONE: (916) -92-9269
LICENSING EVALUATOR NAME: Lauren ScottTELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2