393622247-9-30-2021-53-CC-BENN-C7JTR8-20211006145703

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 393622247
Report Date: 09/30/2021
Date Signed: 09/30/2021 02:59:54 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/26/2021 and conducted by Evaluator Stacey Williams

PUBLIC

COMPLAINT CONTROL NUMBER: 53-CC-20210726092245

FACILITY NAME:	GENIUS KIDS TRACY		FACILITY NUMBER:	393622247
ADMINISTRATOR:	ACHECKZAI, MARCHELLE		FACILITY TYPE:	830
ADDRESS:	1960 W. GRANT LINE ROAD		TELEPHONE:	(209) 834-5383
CITY:	TRACY	STATE: CA	ZIP CODE:	95376
CAPACITY:	21	CENSUS: 5	DATE:	09/30/2021
		UNANNOUNCED	TIME BEGAN:	01:47 PM
MET WITH:	Navi Hyare		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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Adminssion Agreement: Facility is incorrectly charging fees.

INVESTIGATION FINDINGS:

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On September 30, 2021, Licensing Program Analyst (LPA) Stacey Williams arrived at the facility for the purpose of delivering complaint findings. LPA met with Facility Representative. LPA observed (5) five infants supervised by two staff.
LPA Williams conducted an investigation regarding the complaint allegation listed above. Records were reviewed, interviews were conducted, and pertinent information was received to assist with the investigation. It was alleged that the facility was operating outside of its operating hours and charging late fees to parents. Information obtained from the investigation revealed that the facility changed their licensed operating hours without providing notification to Community Care Licensing. The hours of operation were revised due to COVID-19 and notification to parents including information pertaining to fees were communicated with parents. The Facility has since updated their social media outlets and parent handbook to reflect the revised hours of operation and late fees policy. An updated application will be submitted to Community Care Licensing to reflect the temporary revised hours. Based on the evidence gathered throughout the course of this investigation there was not a preponderance of evidence to prove or dismiss the allegation and therefore, the allegation is deemed unsubstantiated.
Exit interview conducted with Facility Representative, Navi Hyare. Notice of Site Visit provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Bettina Engelman	TELEPHONE: (916) 263-5820
LICENSING EVALUATOR NAME: Stacey Williams	TELEPHONE: (916) 216-7797
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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