394500423-4-15-2022-53-CC-JLDN-CDQQWP-20220422123214

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 394500423
Report Date: 04/15/2022
Date Signed: 04/15/2022 11:38:08 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/31/2022 and conducted by Evaluator Christopher Jackson

COMPLAINT CONTROL NUMBER: 53-CC-20220131083607

FACILITY NAME:	TINY TOTS ACADEMY		FACILITY NUMBER:	394500423
ADMINISTRATOR:	CANDI LYNN KETTGEN		FACILITY TYPE:	840
ADDRESS:	250 NORTHGATE DRIVE		TELEPHONE:	(209) 294-9803
CITY:	MANTECA	STATE: CA	ZIP CODE:	95336
CAPACITY:	15	CENSUS: 6	DATE:	04/15/2022
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Candi Kettgen		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Staff not communicating with authorized representatives.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Christopher Jackson met with the Licensee Candi Kettgen to provide the finding for the allegation “Staff not communicating with authorized representatives.” During the investigation LPA conducted interviews with various staff and families in care.

LPA received conflicting statements regarding the notification process used by the facility. The director said, the center is now using Procare software to allow for a quicker communication with families. Based on the information obtained the above allegation could not be substantiated or dismissed. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the finding is UNSUBSTANTIATED.

No Title 22 deficiencies were cited at time of visit. An exit interview was conducted in which the report was reviewed and discussed with Licensee Candi Kettgen. Appeal rights were discussed, and a printed version was given to licensee.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Justin L Denton	TELEPHONE: (916) 926-0269
LICENSING EVALUATOR NAME: Christopher Jackson	TELEPHONE: (916) 216-8837
LICENSING EVALUATOR SIGNATURE:	DATE: 04/15/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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