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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 406211893
Report Date: 04/13/2020
Date Signed: 04/14/2020 08:05:09 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/10/2020 and conducted by Evaluator Christian Patterson
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20200110162200
FACILITY NAME:CANCHE FAMILY CHILD CAREFACILITY NUMBER:
406211893
ADMINISTRATOR:MARY CANCHEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 904-3030
CITY:NIPOMOSTATE: CAZIP CODE:
93444
CAPACITY:14CENSUS: 9DATE:
04/13/2020
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Mary CancheTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff threatened daycare child.
Staff spoke inappropriately to daycare child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christian Patterson made an unannounced tele-investigation due to COVID - 19. LPA Patterson discussed the nature and purpose of the call with Licensee Mary Canche.

Investigation included interviewing the complainant, Licensee, staff, and some of the parents of children in care. Licensee stated that she has experience working with children with challenges potty training as well as children with challenging behaviors. Licensee stated that she would not threaten, humiliate, or withhold items from a child for their behavior, but rather work with families to find solutions. No staff, parents, or children interviewed corroborated the allegation. Although this allegation may have occurred, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore, the allegation listed above is deemed UNSUBSTANTIATED.

LPA will be providing a copy of the LIC9099 to Licensee via certified mail.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ana TolentinoTELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Christian PattersonTELEPHONE: (805) 315-8362
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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