406215634-5-31-2019-17-CC-MMUR-BCU2JY-20190604172705

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 406215634
Report Date: 05/30/2019
Date Signed: 05/31/2019 03:52:36 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2019 and conducted by Evaluator Gigi Reyes

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20190307131807

FACILITY NAME:	HEARTS AND HANDS CHRISTIAN CHILDCARE & PS		FACILITY NUMBER:	406215634
ADMINISTRATOR:	DESTINY MORRIS		FACILITY TYPE:	850
ADDRESS:	112 ORCHARD ROAD		TELEPHONE:	(408) 748-3500
CITY:	NIPOMO	STATE: CA	ZIP CODE:	93444
CAPACITY:	60	CENSUS: 25	DATE:	05/30/2019
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Katrina Velasquez		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Staff handles day care children in rough manner
Lack of supervision resulting in day care child sustaining unexplained injuries.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Gigi Reyes conducted an unannouced inspection to deliver the final findings on the complaint initiated on 3/11/2019 with control no. 17-CC-20190307131807. LPA met with Director, Ms. Katrina Velasquez. There were 25 children present and 5 teachers including the director.

Regarding the allegation, staff handles day care children in rough manner, a follow up interview with the complainant on 5/28/2019 at 12:18 PM revealed that complainant does not remember saying the word "forcefully" on how the staff wake up the children, likewise complainant cannot recall what the staff told the complainant how do the staff wake up the children when children nap beyond the napping schedule. Also, complainant does not recall the name of the staff whom the complainant talked to. On 3/11/2019 and 3/28/2019 at approximately 2:45 PM, LPA did not observe any of the staff exhibits rough manner in dealing with day care children. LPA interviewed 8 parents and none of the parents corroborated to the said allegation.
continued on 9099 C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Maria Mueller	TELEPHONE: (805) 562-0410
LICENSING EVALUATOR NAME: Gigi Reyes	TELEPHONE: (805) 698-7114
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20190307131807

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: HEARTS AND HANDS CHRISTIAN CHILDCARE & PS	FACILITY NUMBER: 406215634
	VISIT DATE: 05/30/2019

NARRATIVE

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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation, lack of supervision resulting in day-care child sustaining unexplained injury. Complainant reported that during a pick up time (date was not definite) complainant had seen Child 1 on top of a play structure and no one was near child 1, two staff were standing 300 feet away from the structure. Complainant stated that complainant had no references Child 1 was in danger during that time, complainant was not certain if that was a one time or had been happening. However, a complaint was filed because complainant had observed scratches on child 1 on several occasions and it was not cleared to complainant the cause of the injury.

Investigation consist of LPA's observation, interview of staff, director, parents of current and previously enrolled day care children and pre school children. Interim director stated that director ensures staff are within the the play structure area. LPA interviewed 8 parents and 7 out of 8 parents did not corroborate with the allegation, 7 parents have no concern on care and supervision and these parents have observed staff are always near the play structure. During the 3 inspections conducted by LPA on 3/11/2019/, 3/28/2019 and 5/30/2019, it was observed that a teacher or two were close to the play structure when children are in the play ground.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

On today's visit, no deficiency was cited. Appeal Rights given.

LPA observed Director posted the Notice of Site Visit

SUPERVISOR'S NAME: Maria Mueller	TELEPHONE: (805) 562-0410
LICENSING EVALUATOR NAME: Gigi Reyes	TELEPHONE: (805) 698-7114
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2019

LIC9099 (FAS) - (06/04)

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