410518832-9-29-2022-05-CC-DJOO-CK4VUX-20221011164529

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 410518832
Report Date: 09/29/2022
Date Signed: 09/29/2022 01:27:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/29/2022 and conducted by Evaluator Andrea Medlin

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20220629164140

FACILITY NAME:	FRIENDS TO PARENTS, INC.		FACILITY NUMBER:	410518832
ADMINISTRATOR:	DIREKZE, MERLA		FACILITY TYPE:	850
ADDRESS:	2525 WEXFORD AVENUE		TELEPHONE:	(650) 588-8212
CITY:	SO. SAN FRANCISCO	STATE: CA	ZIP CODE:	94080
CAPACITY:	128	CENSUS:	DATE:	09/29/2022
		UNANNOUNCED	TIME BEGAN:	10:25 AM
MET WITH:	Merla Direkze		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff do not have updated credentials
Staff yells at day care children
Staff handles day care children in a rough manner
Staff makes inappropriate comments towards day care children
Staff uses inappropriate forms of punishment
Staff denied day care child using the restroom
Staff are not providing adequate food service to day care children
Staff are not properly cleaning day care children cups
Facility floors are dirty

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Andrea Medlin met with facility representative for this closing complaint investigation. Purpose of visit explained. Information gathered and obtained; staff interviews conducted; files and documents reviewed relevant to investigation. No children's interviews conducted due to the alleged violations happened in a classroom of children too young to be interviewed i.e. 2.5 years -3.5 years old. Based on review of staff files, staff have the appropriate educational requirements as verified. Interviews conducted revealed that staff do not yell at children, rather at times, they do have to raise their voices to get the children's attention when transitioning to another activity or if needed for another relevant situation, i.e children not listening or misbehaving. Per staff, the discipline policy is talking to the children, separating a child (while sitting with child) until ready to rejoin group, and redirecting children as needed. Facility does not use time outs. Children are taken the restroom on a scheduled basis but can also be taken as needed and it is denied that any child was ever refused to use bathroom. Facility provides snacks and meals for children and staff state children are given sufficient portions and if child requests more, additional snacks/food will be given.
(Continued on next page 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Daniel J Oquendo	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Andrea Medlin	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 09/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 05-CC-20220629164140

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: FRIENDS TO PARENTS, INC.	FACILITY NUMBER: 410518832
	VISIT DATE: 09/29/2022

NARRATIVE

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Per director, each child brings their own reusable water bottle daily to the center and takes home at end of the day; it will be washed at home. However, if the water bottle is accidentally left at facility, director states it will be washed in dishwasher. It was also alleged that floors of the facility are dirty; on previous visit, LPA toured all the classrooms observed the floors and areas to be clean, safe, and sanitary. It is unknown specifically what the allegation is in reference to such as a specific area or classroom. Children's meals/snacks are served at the table and if food falls to the ground, it is not eaten and thrown away.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

This report is reviewed with facility representative and a copy of this report must be made available for public review upon request.

Notice of site visit shall remain posted for 30 days.

SUPERVISOR'S NAME: Daniel J Oquendo	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Andrea Medlin	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 09/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2022

LIC9099 (FAS) - (06/04)

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