414000489-8-2-2019-05-CC-AMAG-BF2V8L-20190814161251

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414000489
Report Date: 08/02/2019
Date Signed: 08/02/2019 12:50:18 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2019 and conducted by Evaluator Cindy Interiano

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20190515154853

FACILITY NAME:	IHSD, INC-SERRAMONTE HEAD START CENTER		FACILITY NUMBER:	414000489
ADMINISTRATOR:	BARBARA DONNELLY		FACILITY TYPE:	850
ADDRESS:	699 SERRAMONTE BLVD.		TELEPHONE:	(650) 992-6027
CITY:	DALY CITY	STATE: CA	ZIP CODE:	94015
CAPACITY:	40	CENSUS: 0	DATE:	08/02/2019
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Head Teacher, Cheri-Lyn Hutchins		TIME COMPLETED:	01:05 PM

ALLEGATION(S):

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Day care staff caused injury to day care child
Day care staff hit day care child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Cindy Interiano, met with Head Teacher, Cheri-Lyn Hutchins, for a subsequent complaint inspection to discuss the above allegation. No children were present during inspection since they were on a short summer break. Present in the facility is 4 Staff setting up classrooms.
During the course of the investigation, interviews were conducted with Site Supervisor, Staff, Guardians, and children. Site Supervisor and Staff state discipline policy is mainly redirection. Staff state threatening or harming a child, verbally or physically is never tolerated. All Staff support each other to make sure the children are safe.
Although the allegations of Staff hitting a daycare child and causing injury to daycare child may have happen or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are found to be ‘Unsubstantiated.’
An exit interview was conducted. Appeal rights were given and explained to the Head Teacher. A Notice of Site Visit was posted during this inspection.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Alma Malig	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Cindy Interiano	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 08/02/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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