414001719-9-29-2021-05-CC-GLEG-C7QV94-20211012161344

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414001719
Report Date: 09/29/2021
Date Signed: 09/29/2021 04:34:53 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2021 and conducted by Evaluator Andrea Medlin

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20210716135937

FACILITY NAME:	GATEWAY CHILD CARE CENTER - PRESCHOOL		FACILITY NUMBER:	414001719
ADMINISTRATOR:	SHERIANN CHAW		FACILITY TYPE:	850
ADDRESS:	559 GATEWAY BOULEVARD		TELEPHONE:	(650) 873-8145
CITY:	SOUTH SAN FRANCISCO	STATE: CA	ZIP CODE:	94080
CAPACITY:	75	CENSUS: 28	DATE:	09/29/2021
		UNANNOUNCED	TIME BEGAN:	01:20 PM
MET WITH:	Jenny Lam		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff pulled on child's hair
Staff forced child to eat excessive amounts of food
Staff did not inform parent of child's incidents at the center

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Andrea Medlin met with child development director for this conclusionary complaint visit. Purpose of visit explained. Initial complaint investigation was conducted on 7/21/2021 and relevant information obtained. Based on all information available and reviewed, it has been determined their is not enough information to prove whether the above allegations violated a child's personal rights. Staff interviews conducted and staff is also monitored through facility video surveillance located throughout facility. In regard to a staff person pulling a child's hair, staff deny allegation and deny witnessing any other staff person pull a child's hair. Staff normally due a "head count" of children when transitioning from one activity to the next, i.e. outside time. Each would be lightly "patted" on the head for a count and one child (C1) may have interpreted this as a staff person "pulling hair." In regard to allegation of a child forced to eat excessive amounts of food, it was found that facility maintains a daily schedule for children which includes snack/meal times, etc. As meal time approaches the end, it is then time for "nap/quiet" time. If children are not eating their meals timely, a staff person may give prompts to that child to encourage them to finish eating due to meal time ending. Staff deny any child is forced to eat.

(Continued on next page 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Garfield Leung	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Andrea Medlin	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 09/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 05-CC-20210716135937

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: GATEWAY CHILD CARE CENTER - PRESCHOOL	FACILITY NUMBER: 414001719
	VISIT DATE: 09/29/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

In regard to allegation of incidents regarding children not being reported, there is not enough information provided that indicates a reportable incident, i.e. a serious incident, etc. There was an incident where a child (C1) had a fall in the bathroom as a result of dancing; staff (S1) did see the fall/incident, checked the child for any injury, etc. At that time, no bruising or injury was observed and child didn't complain of any pain while at the facility. According to staff, the fall was reported to the parent/guardian though no injury was noted at the time.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

This report is reviewed with child development director and a copy of this report must be made available for public review upon request.

Notice of site visit posted and shall remain posted for 30 days.

SUPERVISOR'S NAME: Garfield Leung	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Andrea Medlin	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 09/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 2