<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414002020
Report Date: 04/16/2024
Date Signed: 04/16/2024 11:01:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2024 and conducted by Evaluator Leslit Tapia-Mandujano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20240206153820
FACILITY NAME:CITY OF MENLO PARK-MENLO CHILDREN'S CTR-PRESCHOOLFACILITY NUMBER:
414002020
ADMINISTRATOR:CHAW, SHERIANNFACILITY TYPE:
850
ADDRESS:801 LAUREL STREETTELEPHONE:
(650) 330-2260
CITY:MENLO PARKSTATE: CAZIP CODE:
94025
CAPACITY:72CENSUS: 31DATE:
04/16/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director, Sheriann ChawTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio.
Facility director is not available during hours of operation.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On April 16th, 2024 at approximately 9am, Licensing Program Analyst (LPA) Tapia-Mandujano conducted
an unnounced inspection to report the investigation findings for the above allegations. Complaint was received by the Department on February 6th, 2024.

LPA met with Director, Sheriann Chaw and explained the purpose of the visit. Present during inspection was Director and seven other staff caring for a total of 9 toddlers and 22 preschool age children for a total of 31 children in the facility. Facility is operating within teacher child ratio at this day. All staff present at this time have fingerprint clearance and are associated.

During today’s visit, LPA conducted a health and safety inspection. LPA received an updated copy of children's roster and a copy of Designation of Facility Responsibility (LIC 308).

Page 2 continued...
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20240206153820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: CITY OF MENLO PARK-MENLO CHILDREN'S CTR-PRESCHOOL
FACILITY NUMBER: 414002020
VISIT DATE: 04/16/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2 continued...

During the course of the investigation, LPA conducted four physical inspections, file reviews, interviews with staff, and received pertinent documentation. LPA determined that based on the information obtained there is not sufficient evidence to prove that the facility is operating over capacity and that the Director is not available during hours of operation.

LPA conducted inspection on 2/12/24, 03/04/24, 4/10/24 and 4/16/24, during these inspections facility has been following appropriate teacher child ratio. During these days, Director was also present, and/or a substitute director was present.

Although the allegations above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the above allegations are UNSUBSTANTIATED.

Upon receipt of this report, Facility shall post the Notice of Site Visit for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. This report is public and can be reviewed.

After today’s visit, an exit interview was conducted, report was reviewed and copy was provided to Director, Sheriann Chaw.
SUPERVISOR'S NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2