414002135-7-22-2021-05-CC-GLEG-C5C2MN-20210727173124

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414002135
Report Date: 07/22/2021
Date Signed: 07/22/2021 04:58:57 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2021 and conducted by Evaluator Andrea Medlin

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20210426131734

FACILITY NAME:	MILLS MONTESSORI SCHOOL		FACILITY NUMBER:	414002135
ADMINISTRATOR:	DR. FALLAH		FACILITY TYPE:	850
ADDRESS:	1400 HILLSIDE BLVD.		TELEPHONE:	(650) 616-9000
CITY:	SOUTH SAN FRANCISCO	STATE: CA	ZIP CODE:	94080
CAPACITY:	120	CENSUS: 18	DATE:	07/22/2021
		UNANNOUNCED	TIME BEGAN:	02:05 PM
MET WITH:	Jennifer Valle		TIME COMPLETED:	05:05 PM

ALLEGATION(S):

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Staff handles day care children in a rough manner
Day care children were left unsupervised in the classroom
Facility did not maintain adult-child ratio

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Andrea Medlin conducted this closing complaint investigation today. LPA toured facility, entered and inspected each licensed classroom, took ratio count of both children and staff present during the visit. There are 18 children, 3 staff persons, and director present during the visit. All staff-child ratios are in compliance during the visit. LPA conducted individual staff interviews with each staff person privately, and obtained information televant to allegations. Based on available information gathered and through conducted interviews, facility states they have a discipline policy in place that follows Montessori guidelines. Methods used to address and correct challenging behavior of children is redirection, conflict resolution (talking it out), and one-to-one guidance from teacher as needed. Facility denies any other method of discipline is used on children and denies allegation of using any inappropriate discipline and denied ever putting children in the bathroom in isolation for discipline. Facility denies that staff use, or make, any inappropriate comments towards children or in front of children. Staff denied using any "rough" methods of handling children and insisted on verbal prompts and redirection when needed for children.
(continued on next page 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Garfield Leung	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Andrea Medlin	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 05-CC-20210426131734

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: MILLS MONTESSORI SCHOOL	FACILITY NUMBER: 414002135
	VISIT DATE: 07/22/2021

NARRATIVE

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LPA obtained copies of current facility school calendar and facility "information and procedures" that go along with the parent handbook. LPA also obtained a copy of the staff policies, rules, staff contract, and misc forms internal facility forms that go into each staff person's file upon employment.

The investigation determined there is not enough available sufficient information provided to prove a violation of occurred.

Although these allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore these allegations are closed as unsubstantiated.

This report is reviewed with director and a copy of this report must be made available for public review upon request.

Notice of Site Visit posted and shall remain posted for 30 days.

SUPERVISOR'S NAME: Garfield Leung	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Andrea Medlin	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2021

LIC9099 (FAS) - (06/04)

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