414002733-12-16-2019-05-CC-AZEA-BK8UT9-20191226145135

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414002733
Report Date: 12/16/2019
Date Signed: 12/16/2019 10:57:40 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2019 and conducted by Evaluator Cindy Mok

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20191002143142

FACILITY NAME:	EARLY LEARNING ACADEMY		FACILITY NUMBER:	414002733
ADMINISTRATOR:	VASQUEZ, VERONICA		FACILITY TYPE:	850
ADDRESS:	398 "F" STREET		TELEPHONE:	(650) 755-8440
CITY:	COLMA	STATE: CA	ZIP CODE:	94014
CAPACITY:	68	CENSUS: 48	DATE:	12/16/2019
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Veronica Vasquez		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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* Staff yelled at a child and treated the child roughly.

* Director retaliated against Staff.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mok conducted an unannounced inspection to finalize this complaint. LPA met with the Site Director, Veronica Vasquez. The purpose of the inspection was explained to her. There 48 children with 8 staff present. LPA interviewed staff & witness, and obtained the relevent documents from licensee during the investigation. Based on the gathered information during the investigation, there was no sufficient evidence to prove staff yelled at a child and treated the child roughly at school, and Director retaliated against Staff because the staff called Child Care Licensing.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

An exit inspection was conducted with the Site Director and appeal rights were explained. A printed copy of the report, as well as a printed copy of the appeal rights, were provided to the Licensee at the conclusion of the inspection. Notice of site visit was posted and must remain posted for 30 days for public review.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ali Zebila	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Cindy Mok	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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