414004499-9-20-2022-05-CC-CINO-CJQVQG-20220929163818

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414004499
Report Date: 09/20/2022
Date Signed: 09/20/2022 03:43:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2022 and conducted by Evaluator Catrina Quimbo

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20220802153418

FACILITY NAME:	VILLENA, MARIE		FACILITY NUMBER:	414004499
ADMINISTRATOR:	VILLENA, MARIE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(650) 822-8522
CITY:	SAN MATEO	STATE: CA	ZIP CODE:	94403
CAPACITY:	14	CENSUS: 8	DATE:	09/20/2022
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Marie Villena		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Licensee hit day-care children.
Licensee yells at day-care children.
Licensee handled day-care child in a rough manner.
Licensee used an inappropriate form of discipline.

INVESTIGATION FINDINGS:

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On September 20, 2022 at approximately 2:00pm, Licensing Program Analyst (LPA) Catrina Quimbo conducted an unannounced, complaint visit to Marie Villena Family Child Care Home. LPA met with licensee, Marie Villena, and explained the purpose of the visit. Present during visit included 8 enrolled children (2 infants and 6 preschool age), and 1 assistant.

During investigation, LPA conducted facility observations, interviews and reviewed records and documents to investigate above allegations.

During LPA's visit on 8/17/2022, LPA did not observe licensee to hit, yell or handle day care children in a rough manner. LPA did not observe licensee to discipline day care children during LPA's visits on 8/11, 8/17 or 9/20.

(Continue on 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cindy Interiano	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Catrina Quimbo	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 09/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 05-CC-20220802153418

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: VILLENA, MARIE	FACILITY NUMBER: 414004499
	VISIT DATE: 09/20/2022

NARRATIVE

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(Continued, Page 2...)

Random selection of staff interviewed stated they have not observed licensee to hit, yell, or handle day care children in a rough manner. Random selection of staff interviewed stated they have not observed licensee to use inappropriate forms of discipline towards day care children. Per staff, children are spoken to and talked through as a form of discipline.

Random selection of children's parents interviewed stated they have no concerns of how licensee operates family child care home. Parents interviewed stated licensee maintains communication whenever their child are disciplined in licensee's care. Per children's parents interviewed, both children and parents are overall happy with licensee and facility operations.

Although the above allegation may have happened or is valid, based on LPA's observations, interviews and record review which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with licensee, Marie Villena.

SUPERVISOR'S NAME: Cindy Interiano	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Catrina Quimbo	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 09/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2022

LIC9099 (FAS) - (06/04)

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