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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004513
Report Date: 09/20/2024
Date Signed: 09/20/2024 05:49:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/13/2024 and conducted by Evaluator Leslit Tapia-Mandujano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20240913142128
FACILITY NAME:EA CHILD CARE CENTER MANAGED BY BRIGHT HORIZONSFACILITY NUMBER:
414004513
ADMINISTRATOR:DOCTOR, LAURAFACILITY TYPE:
850
ADDRESS:211 REDWOOD SHORES PKWYTELEPHONE:
(650) 628-2948
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94065
CAPACITY:57CENSUS: 24DATE:
09/20/2024
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Director, Nicole Baker and Assistant Director, Amanda HayesTIME COMPLETED:
06:20 PM
ALLEGATION(S):
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Staff left daycare child unattended.
INVESTIGATION FINDINGS:
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On September 20th, 2024 at approximately 2:10pm, Licensing Program Analyst (LPA) Tapia-Mandujano conducted an unannounced initial 10-day complaint inspection. LPA met with new Director, Nicole Baker and Assistant Director, Amanda Hayes. The purpose of the visit was explained. Present in the facility were 3 staff supervising 24 preschool age children. All adults present during inspection were fingerprint cleared and associated.

As part of this complaint investigation, interviews were conducted, and documents were reviewed and obtained.During inspection, LPA received an updated LIC 500 and will be emailed a children's roster. Facility received an Unusual Incident Report were facility self-reported that a child was left unattended during transitioning from outdoor playground into the classroom. Based on documentation and interviews conducted, a child was left on the top of the staircase for approximately 1 minute.

Based on interviews and documentation, Facility was proactive and notified Department and parents of the child of the incident. Facility has also had staff involved retake a training and will hold a staff meeting to review supervision policy for the entire EA Child Care Center staff.

Continued on Page 2...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 05-CC-20240913142128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: EA CHILD CARE CENTER MANAGED BY BRIGHT HORIZONS
FACILITY NUMBER: 414004513
VISIT DATE: 09/20/2024
NARRATIVE
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Based on information obtained the preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Section 12 Chapter 1) is being cited on attached 9099D.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.



This report will be kept in the Facility File and will be made available for Public Review upon request. Website for Forms and Regulations: www.ccld.ca.gov. This report and appeal rights were discussed with Director, Nicole Baker.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20240913142128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: EA CHILD CARE CENTER MANAGED BY BRIGHT HORIZONS
FACILITY NUMBER: 414004513
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/20/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/11/2024
Section Cited
CCR
101229(a)
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101229: Responsibility for Providing Care and Supervision: (a) "The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation."

This requirement was not met as evidenced by:
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Facility has had involved staff do trainings on supervision policy.

Facility has included an additional name to face to the procedure to ensure children are being accounted for at the top of the stairwell.
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Based on interviews and record review, the facility did not comply with the section cited above as facility self-reported that there was a child left unattended in the staircase while transitioning inside the classroom during outdoor play, which poses an immediate health, safety or personal rights risk to persons in care.
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Facility will have an all staff meeting to ensure all staff receive a reminder of the importance of supervision policies.

Facility will submit training certificates of all staff completing the online training and have a written statement signed by staff acknowledging the importance of supervision policies.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3