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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 421711023
Report Date: 08/01/2024
Date Signed: 08/01/2024 11:34:53 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2024 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240422102817
FACILITY NAME:ORFALEA CHILDREN'S CENTER LAB SCHOOL AT AHCFACILITY NUMBER:
421711023
ADMINISTRATOR:MARIA SUAREZFACILITY TYPE:
850
ADDRESS:800 SOUTH COLLEGE DRIVETELEPHONE:
(805) 922-6966
CITY:SANTA MARIASTATE: CAZIP CODE:
93454
CAPACITY:78CENSUS: 34DATE:
08/01/2024
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Maria Suarez TIME COMPLETED:
11:35 AM
ALLEGATION(S):
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1. Personal Rights - Facility staff are not preventing inappropriate interaction between children in care.
2. Ratio - Facility staff are operating out of ratio
3. Personal Rights - Facility staff use profanity in the presence of day care children.
INVESTIGATION FINDINGS:
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On August 1, 2024 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above-mentioned Child Care Center (CCC) to conclude a complaint investigation. LPA met with Director Maria Suarez and informed them the purpose of the inspection. At the time of the inspection there were 34 children were present and 5 were staff providing care.

The investigation included record review, interviews and two unannounced visits.

The allegation, facility staff are not preventing inappropriate interactions between children in care could not be corroborated. Staff interviews revealed that they did not see an alleged inappropriate interaction occur between any children. Further, police reports reviewed, did not corroborate the allegation. Parent interviews revealed they were satisfied with the services being provided by the facility.

CONTINUED PAGE 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240422102817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ORFALEA CHILDREN'S CENTER LAB SCHOOL AT AHC
FACILITY NUMBER: 421711023
VISIT DATE: 08/01/2024
NARRATIVE
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The allegation, facility staff are operating out of ratio could not be corroborated. During LPA's initial visit, LPA observed 34 children present and 7 staff providing care, which satisfies ratio requirements. LPA also observed facility to be within ratio during todays inspection as well. Interviews with staff revealed that they have not been out of ratio. Parent interviews stated that they did not have concerns regarding ratio.

The allegation, facility staff use profanity in the presence of day care children could not be corroborated. Staff interviews revealed that they have not used or heard of other staff use profanity in the presence of children. Parent interviews stated they have not heard any staff use profanity in the presence of children.

Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted with Director Maria Suarez. Notice of site visit was given.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2