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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 421711023
Report Date: 03/14/2025
Date Signed: 03/14/2025 02:54:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/22/2024 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20241122151831
FACILITY NAME:ORFALEA CHILDREN'S CENTER LAB SCHOOL AT AHCFACILITY NUMBER:
421711023
ADMINISTRATOR:MARIA SUAREZFACILITY TYPE:
850
ADDRESS:800 SOUTH COLLEGE DRIVETELEPHONE:
(805) 922-6966
CITY:SANTA MARIASTATE: CAZIP CODE:
93454
CAPACITY:78CENSUS: 36DATE:
03/14/2025
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Maria SuarezTIME COMPLETED:
03:05 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Day care child sustained an unexplained injury.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On March 14, 2025 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above-mentioned Child Care Center (CCC) to conclude a complaint investigation. LPA met with Program Administrator Anakela Fransico and informed them the purpose of the inspection. At the time of the inspection 36 children were present. Director Maria Suarez arrived at approximately 2:19PM.

The allegation of Personal Rights - Daycare child sustained an unexplained injury could be corroborated. Although Child 1 (C1) did have a bruise, interviews revealed staff did not see C1 get hurt or observe the bruise while in care. Further, C1 attends this CCC in the morning and a different CCC in the afternoon. It cannot be established if C1 obtained the bruise at their morning or evening program. LPA notes camera footage from the afternoon program showed C1 was playing and running around at the end of the day. Staff interviews revealed when they observe children obtain an injury parents are notified with ouch report that given to parents at the end of the day or immediately, depending on severity. Parent interviews revealed when they are notified of injuries through various methods such as a phone call, message through app, and/or an ouch report.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Report was reviewed with Director Maria Suarez and notice of site visit was given.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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