426203415-8-27-2025-17-CC-ATOO-DL6MSQ-20250903095219

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426203415
Report Date: 08/27/2025
Date Signed: 08/27/2025 11:47:11 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator German Negrete

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20250604085003

FACILITY NAME:	BRIGHT START THE EARLY YEARS		FACILITY NUMBER:	426203415
ADMINISTRATOR:	CACERES, MARCELA		FACILITY TYPE:	850
ADDRESS:	1617 ANACAPA STREET		TELEPHONE:	(805) 963-2024
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93101
CAPACITY:	30	CENSUS: 22	DATE:	08/27/2025
		UNANNOUNCED	TIME BEGAN:	10:49 AM
MET WITH:	Maria Johansson		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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1. Facility is operating out of capacity

INVESTIGATION FINDINGS:

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On 08/27/2025, Licensing Program Analyst (LPA) German Negrete conducted an unannounced complaint inspection to deliver the findings of the above-mentioned complaint allegation. LPA met with owner/director Marcela Caceres and School Adminsitrator Maria Johansson. At the time of the inspection, LPA noted 22 children and 6 staff providing care and supervision.

The investigation included staff interviews and parent interviews of currently enrolled children. Additionally LPA conducted a review of teacher qualifications, staff schedules and a review of children sign in and out forms. LPA observations from two unanuanced inspections are also included in the investigation.

Regarding the allegation Facility is operating out of ratio. LPA interviewed multiple parents. Every parent who was interviewed stated, they approve of the care and supervision the staff provide to children.
Continued LIC809-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20250604085003

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: BRIGHT START THE EARLY YEARS	FACILITY NUMBER: 426203415
	VISIT DATE: 08/27/2025

NARRATIVE

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Also every parent who was interviewed stated, they have observed multiple staff providing care and supervision to children during drop off. Additionally every parent stated they are unsure of the staff who children ratio during pick up due parents having to wait by the gate.

LPA conducted Director and staff interview. Director and staff stated, they have not observed this facility out of ratio. Also Director and staff stated, they take steps to ensure there are enough staff to provide care in supervision to children as outlined in Title 22 CCR(see LIC812). Furthermore every staff interviewed stated they utilize radios to communicate and to ensure there is enough staff with in proper ratios as outlined in Title 22 CCR.

LPA reviewed 56 days of children sign in and out forms as well as staff schedules. From the 56 day review LPA could did not identify any day where the facility was not in compliance with proper staff to children ratios as outlined in Title 22 CCR.

LPA reviewed staff qualifications. From the review, LPA verified, the staff at the facility are fully qualified. Also every staff who had their qualifications reviewed, has a active AB1207 certificate.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit Interview conducted and report was reviewed with Owner/Director Caceres and school administrator Maria Johansson.

Notice of Site Visit was provided and must remain posted in a prominently public area for 30 days.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025

LIC9099 (FAS) - (06/04)

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