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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426210153
Report Date: 02/23/2022
Date Signed: 02/23/2022 03:20:17 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2021 and conducted by Evaluator Sylvia Mendoza-Ceja
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20211215120401
FACILITY NAME:ISLA VISTA CHILDREN'S CENTERFACILITY NUMBER:
426210153
ADMINISTRATOR:ERIKA MALDONADOFACILITY TYPE:
830
ADDRESS:6842 PHELPS RD.TELEPHONE:
(805) 968-0488
CITY:GOLETASTATE: CAZIP CODE:
93117
CAPACITY:27CENSUS: 14DATE:
02/23/2022
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Erika MaldonadoTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff conduct poses a risk to children in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 02/23/2022 at 2:00PM, Licensing Program Analysts (LPAs) S. Mendoza-Ceja and M. Breault met with Director Erika Maldonado and explained the purpose of the inspection which is to conclude the investigation of the above allegation. Investigation included obtaining the child care roster, complainant's statement, interviewing staff, some parents of children in care.
-Complainant alleged, Staff #4 "lost it" and began yelling at the a staff "use your words". Staff #4 continued yelling aggressively " you are being rude just because someone does not speak English".
-Director denied staff yell in the center. Staff #4 was interviewed and denied speaking to staff in an inappropriate tone in front of children. Also, stated, I need to speak to someone I will talk to them out of the classroom. Other staff interviewed did not corroborate the above allegation.
-Parents were interviewed and did not corroborate the above allegations.
-The above allegations are unsubstantiated, based on LPA's interviews with staff, and parents of children in care. Although these allegations may have occurred, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore, the allegations listed above are deemed UNSUBSTANTIATED.
Exit interview was conducted with the Director, during which time appeal rights were explained.
This report and appeal rights and Notice of Site Visit (LIC9213) were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ana TolentinoTELEPHONE: (805) 562-0437
LICENSING EVALUATOR NAME: Sylvia Mendoza-CejaTELEPHONE: (805) 722-5132
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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