426212030-12-22-2023-17-CC-ATOO-BYBVV4-20210217154542

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426212030
Report Date: 02/08/2021
Date Signed: 12/22/2023 09:42:44 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2020 and conducted by Evaluator Christian Patterson

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20201119111751

FACILITY NAME:	STORYTELLER CHILDREN'S CENTER		FACILITY NUMBER:	426212030
ADMINISTRATOR:	SUSAN CASS		FACILITY TYPE:	850
ADDRESS:	2121 DE LA VINA		TELEPHONE:	(805) 687-4540
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93105
CAPACITY:	45	CENSUS: 41	DATE:	02/08/2021
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Susan Cass		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff denied child a drink of water.
Child was not accorded dignity in relationships with staff and other persons.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

The purpose of this amendment is to update the administrator's name.
Licensing Program Analyst (LPA) Christian Patterson made an unannounced tele-investigation in order to conclude the complaint investigation following the guidelines of COVID -19 and Department of Public Health (DPH) guidelines of social distancing. LPA Patterson discussed the nature and purpose of the call with Director Susan Cass. Investigation included interviewing the Director, R/P, staff, and parents of children in care. LPA obtained the roster of children in care along with parent contact information. LPA also obtained staff contact information. R/P stated that while in care, a child was scolded by staff, S1, and denied a drink of water.
-Parent Interviews did not corroborate complainant's statement. Parents indicated that their children's needs are met and are satisfied with the and care and supervision at the facility

-Director and Staff Interviews did corroborate complainant’s statement

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Adriana Hernandez	TELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Ana Tolentino	TELEPHONE: (805) 315-8362
LICENSING EVALUATOR SIGNATURE:	DATE: 02/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 17-CC-20201119111751

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: STORYTELLER CHILDREN'S CENTER	FACILITY NUMBER: 426212030
	VISIT DATE: 02/08/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The facility has provided evidence which shows that immediate and appropriate action was taken by the Director and staff regarding the incident. Staff #1 is no longer employed at the facility. A Technical Violation LIC 9102 was issued to Licensee.

An exit interview was conducted with Licensee. This report will be sent to the Licensee via email with a read receipt for confirmation of receipt of the email, Licensee shall sign and return via email to LPA Christian Patterson. Licensee shall post the “Notice of Site Visit for 30 days.”

SUPERVISOR'S NAME: Ana Tolentino	TELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Christian Patterson	TELEPHONE: (805) 315-8362
LICENSING EVALUATOR SIGNATURE:	DATE: 02/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 2