426212030-1-5-2024-17-CC-MMUR-CZBUYB-20240109145939

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426212030
Report Date: 01/05/2024
Date Signed: 01/05/2024 11:07:44 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2023 and conducted by Evaluator Giovani Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20231103163010

FACILITY NAME:	STORYTELLER CHILDREN'S CENTER		FACILITY NUMBER:	426212030
ADMINISTRATOR:	JACQUELINE MCDONOUGH		FACILITY TYPE:	850
ADDRESS:	2121 DE LA VINA		TELEPHONE:	(805) 687-4540
CITY:	SANTA BARBARA	STATE:	ZIP CODE:	93105
CAPACITY:	45	CENSUS: 23	DATE:	01/05/2024
		UNANNOUNCED	TIME BEGAN:	10:16 AM
MET WITH:	Jacqueline McDonough		TIME COMPLETED:	11:05 AM

ALLEGATION(S):

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1.Staff handled day care child in a rough manner
2.Staff spoke inappropriately to day care child
3.Kitchen staff helps teacher

INVESTIGATION FINDINGS:

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On January 5, 2024 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the abovementioned Child Care Center (CCC) to close a complaint. LPA met with Director Jacqueline McDonough and informed them the purpose of the inspection. At the time of the inspection there were 23 children present.

The investigation included 2 unannounced visits, staff interviews record review, and interview with reporting party.

Allegation 1, Staff handled day care child in a rough manner, could not be corroborated. Staff interviews revealed that no one had seen or heard of a teacher handling children in a rough manner. Based on parent interviews no one had seen their child get mishandled by a teacher. Parent interviews did not express concerns over staff mishandling children. Based on information obtained the allegation is deemed unsubstantiated.

CONTINUED PAGE 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Tolentino	TELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Giovani Gonzalez	TELEPHONE: (805) 722-5132
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20231103163010

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: STORYTELLER CHILDREN'S CENTER	FACILITY NUMBER: 426212030
	VISIT DATE: 01/05/2024

NARRATIVE

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Allegation 2, Staff spoke inappropriately to day care children, could not be corroborated. Staff interviews revealed that they had not heard a teacher speak inappropriately to children. Interviews with parents revealed that they have not witnessed any teachers speak inappropriately to children. Based on the information obtained the allegation is deemed unsubstantiated.

Allegation 3, Kitchen staff helps teacher, could not be corroborated. A record review of staff qualifications revealed that all assistants who help children are qualified. Staff interviews revealed that Staff 6 (S6) is the CCC’s cook and that they help with the children. S6 stated that they are not left alone with the children and a recorded review confirmed that they have the appropriate qualifications for an assistant teacher. Although the cook is helping with the children, it does not violate any regulations since they are qualified to be an assistant, therefore the allegation is deemed unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted with Director Jacqueline McDonough, report was reviewed and copy was provided. Notice of Site Visit was given.

SUPERVISOR'S NAME: Ana Tolentino	TELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Giovani Gonzalez	TELEPHONE: (805) 722-5132
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2024

LIC9099 (FAS) - (06/04)

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