426212030-4-9-2024-17-CC-ATOO-D4ENZR-20240417105443

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426212030
Report Date: 04/09/2024
Date Signed: 04/09/2024 10:45:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/11/2024 and conducted by Evaluator Giovani Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20240111162617

FACILITY NAME:	STORYTELLER CHILDREN'S CENTER		FACILITY NUMBER:	426212030
ADMINISTRATOR:	JACQUELINE MCDONOUGH		FACILITY TYPE:	850
ADDRESS:	2121 DE LA VINA		TELEPHONE:	(805) 687-4540
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93105
CAPACITY:	45	CENSUS: 27	DATE:	04/09/2024
		UNANNOUNCED	TIME BEGAN:	10:10 AM
MET WITH:	Jacqueline Mcdonough		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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1. Physical Plant - Staff do not ensure exit doors are safely secured while children are in care
2. Lack of Supervision - Staff do not ensure adequate care and supervision is provided to children in care
3. Personal Rights - Staff do not ensure unsafe toys are removed from the facility

INVESTIGATION FINDINGS:

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On April 9, 2024 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the abovementioned Child Care Center (CCC) to conclude a complaint investigation. LPA met with Director Jacqueline Mcdonough and informed them the purpose of the inspection. At the time of the inspection there were 27 children present.

The investigation included interviews with staff, interviews with parents, file review, and 2 unannounced visits.

The allegation that staff do not ensure exit door are safely secured while children are in care could not be corroborated. According to staff interviews the only time the exit ways remain open is when large items are being brought in, like when they bring in food for the children. Parent interviews revealed that they had not seen the back gate propped open and that in order to enter they must unlatch the door to open it. During LPAs first and second visit LPA observed both gates to be secured when children were present. Based on this information the allegation is deemed unsubstantiated.
CONTINUED PAGE 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Tolentino	TELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Giovani Gonzalez	TELEPHONE: (805) 722-5132
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20240111162617

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: STORYTELLER CHILDREN'S CENTER	FACILITY NUMBER: 426212030
	VISIT DATE: 04/09/2024

NARRATIVE

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The allegation that the staff do not ensure adequate care and supervision could not be corroborated. Staff interviews revealed that they have sufficient staffing to provide adequate care and supervision. Parent interviews revealed that there is always staff members that are attentive to the children at all times. Based on this information the allegation is deemed unsubstantiated.

The allegation that staff do not ensure unsafe toys are removed from facility could not be corroborated. Staff interviews revealed that when a children’s toy/equipment is damaged it is thrown away. Staff also mentioned that if the equipment is too large to just be thrown away the equipment is moved to an area that is inaccessible to children. During LPAs first and second visit, LPA did not observe an toys that were unsafe for children in care. Based on this information the allegation is deemed unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted with Director Jacqueline Mcdonough and notice of site visit was given.

SUPERVISOR'S NAME: Ana Tolentino	TELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Giovani Gonzalez	TELEPHONE: (805) 722-5132
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2024

LIC9099 (FAS) - (06/04)

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