426213169-8-16-2023-17-CC-ATOO-CW8RKH-20231002130533

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426213169
Report Date: 08/16/2023
Date Signed: 08/16/2023 11:47:38 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2023 and conducted by Evaluator Maryrose Breault

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20230710101715

FACILITY NAME:	HOPE 4 KIDS EARLY LEARNING CENTERS, LA CUMBRE		FACILITY NUMBER:	426213169
ADMINISTRATOR:	CHERI DIAZ		FACILITY TYPE:	830
ADDRESS:	560 N. LA CUMBRE RD.		TELEPHONE:	(805) 682-2300
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93110
CAPACITY:	25	CENSUS: 0	DATE:	08/16/2023
		UNANNOUNCED	TIME BEGAN:	09:34 AM
MET WITH:	Hayden Barnard		TIME COMPLETED:	11:57 AM

ALLEGATION(S):

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Personal Rights - Licensee does not ensure proper cleaning of facility to prevent the spread of illness.
Personal Rights - Staff did not follow infant’s needs and services plan.

INVESTIGATION FINDINGS:

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On August 16th, 2023, at 9:34AM Licensing Program Analyst (LPA) Rosie Breault, made an unannounced inspection to conclude the complaint allegations of two (2) counts of alleged personal rights violations that was initiated on 7/13/2023. LPA met with Hayden Barnard, assistant administrator and explained the nature and purpose of the inspection. Ms. Barnard informed LPA that Director Cheri Diaz is out of the office as the school is closed for one week for new school year set-up; however, staff are present. Ms. Barnard contacted Director with LPA present via cell speakerphone, who advised LPA to continue with complaint inspection and to contact her via phone upon findings. At the time of the inspection there were multiple teachers and zero (0) children present.
Community Care Licensing Division (CCLD) received a complaint reporting licensee does not ensure proper cleaning of facility to prevent the spread of illness and staff did not follow infant’s needs and services plans. Investigation included interviewing reporting (RP), staff, parents of children enrolled, and evidence entered.
CONTINUED ON LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Tolentino	TELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Maryrose Breault	TELEPHONE: (805) 635-5097
LICENSING EVALUATOR SIGNATURE:	DATE: 08/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20230710101715

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, LA CUMBRE	FACILITY NUMBER: 426213169
	VISIT DATE: 08/16/2023

NARRATIVE

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RP reported a child (herein notified at C1) suffered numerous illnesses in short succession due to the lack of cleanliness within the facility. LPA reviewed medical notes entered as evidence, in which doctor indicates several diagnoses present during varying times and states “patient should not be in daycare or at the very least large daycare setting.” However, doctor does not indicate specific source of illness(es) or that C1’s diagnoses were a direct result of facility’s alleged lack of cleanliness. Furthermore, secondary medical documents post C1 disenrollment from the facility, state C1 “parents elected to remove patient from daycare.” Interviews with staff, and parents could not corroborate this allegation and parents interviewed were satisfied with the level of care and supervision their child receives. Based on interviews, observation, and document review, although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation is UNSUBSTANTIATED.

RP reported facility was not following C1 sleep plan (napping) submitted by parents and that the most C1 slept ever was 40 minutes and C1 most typically slept 10 minutes if at all. RP stated difficulty in trying to express concerns however was dismissed by the manager and director. LPA reviewed sleep logs, although facility does try to keep with the napping request of parent(s), facility is also aware of Title 22 Division 12 Regulation that no child shall be forced to sleep. Staff interviewed stated when a child has difficulty sleeping, the routine is to comfort child and alert parent(s) of the change in napping during school hours. Interviews with staff stated, during parent(s) home visit prior to enrollment, nap routine is discussed, and staff advises parent(s) the facility is different than home, so there will be a transition period but the staff will do their best to adhere to schedule. LPA reviewed messages between RP, administration, and Director in which RP inquiries were responded to within 24-48 hours. Director did provide lengthy response to RP regarding C1 lack of napping and provided insight into children’s napping behaviosr. Based on interviews, observation, and document review, although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation is UNSUBSTANTIATED.

This investigation is closed. No citations were issued during today’s inspection.

Exit interview conducted via phone, report review and signed by authorized assistant administrator, copy and appeal rights provided.

THE NOTICE OF SITE VISIT WAS POSTED AS REQUIRED BY H&S CODE SEC. 1596.817.

SUPERVISOR'S NAME: Ana Tolentino	TELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Maryrose Breault	TELEPHONE: (805) 635-5097
LICENSING EVALUATOR SIGNATURE:	DATE: 08/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2023

LIC9099 (FAS) - (06/04)

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