426215110-11-18-2022-17-CC-MMUR-CLV32W-20221206165238

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426215110
Report Date: 11/18/2022
Date Signed: 11/18/2022 11:34:53 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2022 and conducted by Evaluator Gigi Reyes

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20221027095227

FACILITY NAME:	BETTERAVIA EARLY EDUCATION CENTER		FACILITY NUMBER:	426215110
ADMINISTRATOR:	STACI RICH		FACILITY TYPE:	830
ADDRESS:	2125 CENTERPOINTE PARKWAY		TELEPHONE:	(805) 349-0369
CITY:	SANTA MARIA	STATE: CA	ZIP CODE:	93455
CAPACITY:	8	CENSUS: 3	DATE:	11/18/2022
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Staci Rich		TIME COMPLETED:	11:35 AM

ALLEGATION(S):

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Possible Discrimination
Facility staff using wrong changing wipes resulting in rash outbreak.

INVESTIGATION FINDINGS:

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On 11/1/8/2022 at 9:40 AM, Licensing Program Analyst Gigi Reyes conducted an unannounced inspection to conclude tho complaint investigation on the above allegations. LPA met with Director Staci Rich and explained the purpose of the inspection. LPA asked pre screening questions related to COVID-19, Director's responses indicate there are no COVID-19 exposure on site. LPA observed 3 infants and 4 Staff present.

Regarding the allegation of a possible discrimination, it was reported that Child # 1 was sent home in several occasions for no concrete reason. The last incident was on 10/26/2022, the parent was notified to pick up C1 due to a high temperature. Based on the allegation, none of the Center Staff admit who took the temperature because C1 was allegedly fine and had no fever when C1 got home. Report stated that there was another child, Child # 2 who had been crying for weeks and was not being sent home.

Continued on LIC 9099 C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Maria Mueller	TELEPHONE: (805) 562-0410
LICENSING EVALUATOR NAME: Gigi Reyes	TELEPHONE: (805) 698-7114
LICENSING EVALUATOR SIGNATURE:	DATE: 11/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20221027095227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: BETTERAVIA EARLY EDUCATION CENTER	FACILITY NUMBER: 426215110
	VISIT DATE: 11/18/2022

NARRATIVE

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LPA record review, interview with staff and parent revealed that on 10/26/2022, there were five (5) other infants who were showing symptoms and were sent home including Child # 2. LPA reviewed the notes which revealed that C1 was sent home due to heavy runny nose, fussiness and watery eyes, report did not say due to high fever.

LPA reviewed the CCC Health Policy which states that for common colds, combination of 2 or more symptoms which include, watery eyes, runny nose, and/or low fever, Child must be symptom free for 24 hours and be able to fully participate in the program's daily activities. The said Policy was signed and by children's authorized representative which constitute their agreement to the policy. Director stated, they strictly implement the CCC Health Policy as preventative measure and to protect other children from sickness.

Regarding the allegation facility staff was using wrong changing wipes resulting in rash outbreak. Based on the allegation received, on 10/28/2022, Child #1 was picked up at the center during nap time around 2:16 PM. As soon as C1 and parent arrived home, (at 3:01 pm) parent observed rashes on C1's face surrounding the mouth. It was alleged that Center staff did not use the non-allergenic, fragrance free wipe provided by the parent which caused the hives on the child's

face.

LPA Reyes interviewed the Center Staff , Staff 1, Staff 2, Staff 3 and the Director. All Staff stated they are aware of Child # 1's sensitive skin. LPA reviewed that doctor's note regarding C1's sensitive skin which was on file. Staff stated they only use the wipes the authorized representative brought for the child. All staff stated that Child # 1 develops the rash around Child #1's face when the child drools and when the child cries.

LPA interviewed parents of other day care children and no one corroborated with the allegation. Parents are satisfied with the care and supervision the Center provides.

Continued on LIC 9099 C

SUPERVISOR'S NAME: Maria Mueller	TELEPHONE: (805) 562-0410
LICENSING EVALUATOR NAME: Gigi Reyes	TELEPHONE: (805) 698-7114
LICENSING EVALUATOR SIGNATURE:	DATE: 11/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2022

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20221027095227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: BETTERAVIA EARLY EDUCATION CENTER	FACILITY NUMBER: 426215110
	VISIT DATE: 11/18/2022

NARRATIVE

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The investigation consist of record review, observation and interview with parents staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation have been deemed UNSUBSTANTIATED

During today's inspection, no deficiency was cited. Appeal Rights were explained and given .

Exit interview conducted with Director Staci Rich. Notice of Site Visit has been posted (LIC9213). The notice shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty

SUPERVISOR'S NAME: Maria Mueller	TELEPHONE: (805) 562-0410
LICENSING EVALUATOR NAME: Gigi Reyes	TELEPHONE: (805) 698-7114
LICENSING EVALUATOR SIGNATURE:	DATE: 11/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2022

LIC9099 (FAS) - (06/04)

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