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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 430710492
Report Date: 10/29/2025
Date Signed: 10/29/2025 11:47:01 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2025 and conducted by Evaluator Marilou Monico
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20251020135812
FACILITY NAME:ACTION DAY NURSERYFACILITY NUMBER:
430710492
ADMINISTRATOR:STRANGE, BRITTANYFACILITY TYPE:
830
ADDRESS:3030 MOORPARK AVENUETELEPHONE:
(408) 249-0668
CITY:SAN JOSESTATE: CAZIP CODE:
95128
CAPACITY:97CENSUS: 48DATE:
10/29/2025
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Brittany StrangeTIME COMPLETED:
11:55 AM
ALLEGATION(S):
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Staff did not prevent the spread of Hand, Foot, and Mouth disease.
Staff did not notify responsible parties of the spread of a communicable disease.
INVESTIGATION FINDINGS:
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On October 29, 2025, Licensing Program Analyst (LPA), Marilou Monico, met with Site Director, Brittany Strange, for an unannounced follow up complaint inspection. LPA toured the facility both indoor and outdoor and a census was taken.

During the investigation process, LPA conducted observations, interviewed staff and parents, reviewed records, and obtained pertinent documents. Based on interviews, the facility had 2 or more cases of Hand, Foot and Mouth disease involving children around the first week of October 2025. The facility failed to notify Licensing and parents regarding the communicable disease. LPA learned from interviews that infant beddings are changed weekly and beddings are not replaced when a child uses the crib that belongs to another child. The preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

As a result, Type B deficiencies are being cited on the attached LIC 9099D.
Continuation on next page:
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 07-CC-20251020135812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: ACTION DAY NURSERY
FACILITY NUMBER: 430710492
VISIT DATE: 10/29/2025
NARRATIVE
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Exit interview conducted and report was reviewed with Site Director, Brittany Strange. Copy of appeal rights was provided to Site Director.

A Notice of Site Visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 07-CC-20251020135812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: ACTION DAY NURSERY
FACILITY NUMBER: 430710492
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/31/2025
Section Cited
CCR
101439.1(e)(1)
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Infant Care Center Sleeping Equipment - (e) Each infant's bedding shall be used for him/her only. Such bedding shall be replaced when wet or soiled, or when the crib, mat or cot is to be occupied by another infant. (1) Bedding shall be changed daily, or more often if required....
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Site Director states that she will submit a written plan by 10/31/25 detailing how staff will ensure that infant beddings are replaced daily or as needed and each time a child uses the crib that belongs to another child.
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This requirement was not met as evidenced by: Staff did not prevent the spread of Hand, Foot, and Mouth disease by not changing the beddings daily and not replacing the beddings when a child uses the crib that belongs to another child. This poses a potential risk to the health, safety, and personal rights to children in care.
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Type B
10/31/2025
Section Cited
CCR
101212(d)(1)(A)&(f)
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Reporting Requirements - (d)Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day...(1) Events reported shall include the following:....(E) Epidemic outbreaks. (f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.
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Site Director states that she will submit a written plan by 10/31/25 to ensure that two or more cases of communicable disease is reported to Licensing and parents are notified.
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This requirement was not met as evidenced by: The facility failed to notify the Department and parents regarding two or more cases of Hand, Foot, and Mouth disease. This poses a potential risk to the health, safety, and personal rights to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4