434400331-4-17-2025-07-CC-GKUN-DGB35H-20250502175645

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434400331
Report Date: 04/17/2025
Date Signed: 04/17/2025 04:04:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Liridon Fici

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20250211092752

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	434400331
ADMINISTRATOR:	MAARIT MCCROSSEN		FACILITY TYPE:	850
ADDRESS:	605 EAST DUNNE AVENUE		TELEPHONE:	(408) 778-1237
CITY:	MORGAN HILL	STATE: CA	ZIP CODE:	95037
CAPACITY:	69	CENSUS: 57	DATE:	04/17/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Munoz, Marissa		TIME COMPLETED:	04:10 PM

ALLEGATION(S):

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Absence of supervision.

Staff do not keep the childcare clean and sanitary.

Staff are using the same disposable gloves to change the diapers of multiple children.

Staff do not keep the child's authorized person informed about the child's care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Liridon Fici- Doni arrived unannounced to conduct a complaint investigation, and to delivery complaint findings on the above allegations. LPA met with Assistant Director, Munoz, Marissa and informed her the reason for inspection. During inspection, there were 57 children, and eight (8) staff present in the preschool. LPA interviewed staff for additional information.

During the course of the investigation, LPA conducted interviews with four (4) staff and obtained the following documents: Staff roster with contact information, children’s roster with contact information, parent handbook, hand washing procedure.

Page 1 of 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20250211092752

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 434400331
	VISIT DATE: 04/17/2025

NARRATIVE

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It was alleged that, Absence of supervision of a child. Based on interviews conducted with staff, LPA was informed that Child 1 (C1) was visually supervised by staff while C1 was standing in the 2’s B-classroom by the gate while the teachers on duty were either changing children’s diapers or transitioning children outside. LPA was informed that the staff were visually supervising C1 while he was standing in the B’s classroom by the gate.

It was alleged that, Staff do not keep the childcare clean and sanitary, and staff are using the same disposable gloves to change the diapers of multiple children. Based on observation and interviews conducted with staff, LPA was informed that staff clean and sanitize the children’s diaper changing station after every diaper change; LPA also was informed that staff always wash and wear new gloves prior to every diaper change. Based on LPA’s observation on unannounced visits, on 2/20/2025, 4/11/2025, and 4/17/2025, preschool 2's classrooms diaper changing station were observed cleaned, sanitized, wiped down, and free from stains and feces before another child is placed on the changing table. LPA observed cleaning supplies and gloves available to staff.

It was alleged that, Staff do not keep the child's authorized person informed about the child's care. Based on interviews conducted with staff, LPA was informed that parents are told about any incident report that occur in the center with their child; Staff mentioned incident reports are written by staff and another teacher will review the incident report to ensure the clarify of what is being written. Staff 1 (S1) informed LPA when an incident report is written by staff, and staff will let the Director review the incident report before the Director approves it; Staff will also inform parents about the incident.

Based on interviews, observation, and evidence gathered during the course of the investigation, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. The allegations are UNSUBSTANTIATED.

A Notice of Site Visit was given and must remain posted for 30 days.

Exit interview conducted with assistant director, and a copy of this report review and provided.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025

LIC9099 (FAS) - (06/04)

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