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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400331
Report Date: 08/20/2025
Date Signed: 08/20/2025 02:40:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2025 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250625090624
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400331
ADMINISTRATOR:MAARIT MCCROSSENFACILITY TYPE:
850
ADDRESS:605 EAST DUNNE AVENUETELEPHONE:
(408) 778-1237
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:69CENSUS: 56DATE:
08/20/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Marissa MunozTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not provide adequate supervision resulting in a child injuring another child while in care.
INVESTIGATION FINDINGS:
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On August 20, 2025, Licensing Program Analyst (LPA) Liridon Fici-Doni conducted an unannounced complaint inspection to deliver findings. LPA met with Marissa Munoz- Assistant Director (AD) and explained the purpose of the inspection. LPA gathered a census of the preschool during visit.

During the course of the investigation, LPA interviewed the Reporting Party (RP), staff, and children and obtained documents.

It was alleged that staff did not provide adequate supervision, resulting in one child injuring another while in care. Interviews with staff confirmed that an incident did occur between two children, during which one child was scratched by another...

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250625090624
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400331
VISIT DATE: 08/20/2025
NARRATIVE
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It was disclosed that while staff were supervising the children, they were unable to prevent the incident as it happened during a transition period when children were beginning to move toward the center of the playground. It was stated to LPA that staff intervened when C1 ran to staff to get the staff’s attention. Based on staff interview, staff observed C1 being scratched by another child and intervened right away. The investigation determined that although staff were supervising children, they were unable to prevent the incident from occurring. An Incident report along with relevant documents were obtained and reviewed.

Based on interviews and evidence gathered during the course of the investigation, it is concluded that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur; therefore, this allegation is UNSUBSTANTIATED.

A Notice of Site Visit was given and must remain posted for 30 days.

Exit interview was conducted with the AD, and a copy of this report was reviewed and provided along with appeal rights.
















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SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2