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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400334
Report Date: 08/03/2020
Date Signed: 08/03/2020 03:09:24 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2020 and conducted by Evaluator Melvin S Matos
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20200601103710
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400334
ADMINISTRATOR:LYNDA NGUYENFACILITY TYPE:
850
ADDRESS:3320 SAN FELIPE ROADTELEPHONE:
(408) 270-0980
CITY:SAN JOSESTATE: CAZIP CODE:
95135
CAPACITY:81CENSUS: DATE:
08/03/2020
ANNOUNCEDTIME BEGAN:
03:15 PM
MET WITH:Lynda NguyenTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
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9
Facility staff handled child in a rough manner
INVESTIGATION FINDINGS:
1
2
3
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5
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7
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9
10
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13
Licensing Program Analyst (LPA) Mel Matos conducted an announced tele-investigation via FaceTime (due to COVID-19) with Lynda Nguyen, director. Purpose of today's tele-inspection: deliver investigation findings. The investigation into the following allegation: 1) Facility staff handled child in a rough manner was conducted by Mel Matos. Based on the available evidence obtained and interviews conducted for this the complaint investigation, it is concluded that although the allegation noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The allegation is thus UNSUBSTANTIATED. LPA Matos to forward a copy of today’s report to Lynda Nguyen, director, via email (lnguyen@kindercare.com). LPA requested that Lynda Nguyen, director, respond to the “read receipt” confirmation/send confirmation of receipt email to LPA within 24 hours confirming receipt of today’s report. A Notice of Site Visit will be forwarded to Lynda Nguyen, director, via email and will be required to be posted near the entrance to the Facility for 30 days.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Diana StephensonTELEPHONE: (408) 324-2158
LICENSING EVALUATOR NAME: Melvin S MatosTELEPHONE: (408) 334-8554
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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