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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400335
Report Date: 04/23/2025
Date Signed: 04/23/2025 11:59:52 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2025 and conducted by Evaluator Jennifer Beehler
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250422133518
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400335
ADMINISTRATOR:LEAH KIDGERFACILITY TYPE:
830
ADDRESS:1081 FOXWORTHY AVENUETELEPHONE:
(408) 265-7380
CITY:SAN JOSESTATE: CAZIP CODE:
95118
CAPACITY:48CENSUS: 20DATE:
04/23/2025
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH:Leah KidgerTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff did not follow reporting requirements
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer "Jen" Beehler conducted an unannounced 10-Day Complaint investigation. Upon arrival, LPA was granted access to the facility by the Director Leah Kidger. LPA stated the reason for the visit.

LPA conducted confidential interviews and collected relevant documentation. Staff testimony confirmed an incident did occur on Friday 04/18/2025. Parents of C1 did not pick the child up at the close of Day-care and were unreachable for a total of 45 minutes. Parents did not pick the child up until 7:07 PM and arrived to the facility in an altered state that could have been potentially harmful to C1. The Director did not notify the department of the incident on the next working day, which poses a potential risk to children in care.

LPA discussed the expectation of reporting as stated in Title 22, Chapter 1, Article 06, 101212(d)(1)(C):

Continued on Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20250422133518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400335
VISIT DATE: 04/23/2025
NARRATIVE
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Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.......(C)Any unusual incident or child absence that threatens the physical or emotional health or safety of any child.

LPA reviewed reporting requirements and safety regulations with the Director. LPA discussed with the Director the responsibility of being a Mandated Reporter and the expectation of care/supervision necessary for children in care. LPA and Director discussed alternate steps she could have taken that would have addressed all the needs of the child in that moment.

Based on interviews conducted and evidence gathered during the investigation process, the Department found that the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Due to this investigation, one Type B deficiency was cited. More details are attached on the LIC 9099-D. Exit interview conducted with Director Leah Kidger, report reviewed and provided along with appeal rights.

NOTICE OF SITE VISIT PROVIDED AND MUST REMAIN POSTED FOR 30 DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20250422133518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 434400335
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/25/2025
Section Cited
CCR
101212(d)(1)(C)
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Reporting Requirements: (d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.......(C)Any unusual incident or child absence that threatens the physical or emotional health or safety of any child.
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Director to submit a written Incident Report to the Department. Director to contact Child Protective Services and report the incident. Director to provide the department with a written plan that would address the following questions: 1. How to determine an unusual incident and when to report?
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This requirement has not been met as evidenced by: Director did not notify the Department on the next working day of an incident that occured with C1. This posed a potential risk to the health, safety and personal rights of children in care.
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2. How to address care and supervision issues when parents are involved? 3. What steps are taken when necessary to protect children in care? 4. Who will the Director contact for support if unsure of what to do next?

Director will send an email detailing the plan along with the timeline of reporting by Friday 04/25/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
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