434400342-7-27-2023-07-CC-GKUN-CUA2RZ-20230731173822

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434400342
Report Date: 07/26/2023
Date Signed: 07/27/2023 12:52:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE-DAY CARE, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2023 and conducted by Evaluator Anna Morales

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20230512090518

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	434400342
ADMINISTRATOR:	LORA ALMOND		FACILITY TYPE:	850
ADDRESS:	840 BING DRIVE		TELEPHONE:	(408) 246-2141
CITY:	SANTA CLARA	STATE: CA	ZIP CODE:	95051
CAPACITY:	108	CENSUS: 37	DATE:	07/26/2023
		UNANNOUNCED	TIME BEGAN:	11:55 AM
MET WITH:	Marcella Tarin		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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1. Staff did not provide a comfortable temperature for daycare children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) conducted a subsequent visit to deliver the findings for the above allegation. LPA met with Director Marcella Tarin.

Based on LPA's observation on several occasions on, 5/12/23, 5/16/23 and on 5/24/23 , LPA observed staff from a roofing company working on the roof. LPA was informed by District Leader Jennifer Liu and Director Marcella Tarin that the sections of the center's roof had been damaged due to the recent rain storm and water had entered inside some of the walls inside the center during the evening of May 8, 2023.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Gladys Kuizon	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR NAME: Anna Morales	TELEPHONE: (408) 334-8325
LICENSING EVALUATOR SIGNATURE:	DATE: 07/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20230512090518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE-DAY CARE, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 434400342
	VISIT DATE: 07/26/2023

NARRATIVE

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The Center closed the from May 9 through May 12, 2023. The parents were given the choice to relocate their child/dren at another Kinder Care for that week. Although the center re-opened on May 12,2023, the roof work continued causing the Central Air Vac System to cease. As a result, the Center had placed A.T. Portable HVAC Coolers into each of the center's classrooms. On 5/16/23, the Central Air Vac system was fully operational.

On 5/12/23, LPA observed three Air Temporary Portable HVAC Coolers set at 70f in the three classrooms. On 5/16/23, LPA measured the temperatures in Classroom 4/5 at 74f degrees at 1:57pm, Classroom 6, measured 77f degrees at 2:00pm, Classroom 3 temperature measured 74f degrees at 3:15pm. On 5/16/23, LPA observed that the central air system was fully operational which District Leader Jennifer Liu confirmed.
On 5/24/23, LPA observed that all of the Air Temporary Portable HVAC Coolers were removed, and the central air system was operating. Air temperature measured 71f in Room 3, 70f in Room 4/5 and 70f in Room 6.

Based on the staff interviews, staff stated that although the Air Temporary Portable HVAC were present and operating, their classroom's remained warm, and on several occasions had to take the children outside to the playground. Staff stated that they did not know the temperature inside their classrooms.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the above allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Director Marcella Tarin

Notice of site visit issued and must remain posted for 30 days.

SUPERVISOR'S NAME: Gladys Kuizon	TELEPHONE: (510) 566-5850
LICENSING EVALUATOR NAME: Anna Morales	TELEPHONE: (408) 334-8325
LICENSING EVALUATOR SIGNATURE:	DATE: 07/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023

LIC9099 (FAS) - (06/04)

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