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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400343
Report Date: 01/20/2022
Date Signed: 01/20/2022 11:33:12 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2021 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20211108163059
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
434400343
ADMINISTRATOR:FARAHNAZ HASHEMI-TEFACILITY TYPE:
830
ADDRESS:400 SOUTH ABELTELEPHONE:
(408) 263-7212
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:36CENSUS: DATE:
01/20/2022
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Director Farahnaz Hashemi TehranyTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
1. Personal Rights - Staff left dfay care child in soiled diaper for extended period of time.
2. Personal Rights - Staff did not safeguard day care child's personal belongings.
INVESTIGATION FINDINGS:
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On Thursday, January 20, 2022 10:30 AM, Licensing Program Analyst (LPA) Manel Estoesta conducted an unannounced subsequent complaint investigation. LPA met with the Director Farahnaz Hashemi Tehrany and explained the purpose of the visit. Present on this visit were 25 infants and 8 staff.
The findings for the above allegations were delivered during the visit.
During investigation, the department completed a physical plant inspection, reviewed facility records and documentation, and conducted interviews. LPA interviewed the parents (clients) and determined that there is no concern on facility’s diapering, potty training and personal items management. Facility staff interviews did not support the above allegation.
Based on the interviews and information obtained throughout the investigation, the above allegations are unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegations are deemed UNSUBSTANTIATED.
A notice of site visit was given and must remain posted for 30 days. Exit interview conducted with Director Farahnaz Hashemi Tehrany.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Jason JangTELEPHONE: (510) 725-7009
LICENSING EVALUATOR NAME: Manel EstoestaTELEPHONE: (510) 622-2602
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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