<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434404336
Report Date: 05/27/2025
Date Signed: 05/27/2025 11:44:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2025 and conducted by Evaluator Mandeep Kaur
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250520103359
FACILITY NAME:STRATFORD SCHOOLFACILITY NUMBER:
434404336
ADMINISTRATOR:MEGAN EITZENFACILITY TYPE:
850
ADDRESS:1196 LIME DRIVETELEPHONE:
(408) 732-4424
CITY:SUNNYVALESTATE: CAZIP CODE:
94087
CAPACITY:312CENSUS: 153DATE:
05/27/2025
UNANNOUNCEDTIME BEGAN:
09:04 AM
MET WITH:Megan Eitzen and Ramyaa VenkateshTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure day care is free from pests
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Mandeep Kaur and Syeda Bahar conducted an unannounced complaint investigation. LPAs met with Diirector, Megan Eitzen and Head of school, Ramyaa Venkatesh and discussed the complaint allegation with them. LPAs also toured the indoor areas of the Facility with Director and conducted observations: Rooms: #1,#2,#3,#4,#5,#6,#7,#8 and #21. LPAs interviewed one child(C1), one staff(S1), Director and Head of School during today's investigation.

Copy of Child care Roster and Personnel Report was obtained during today's investigation.

Director and Head of school self-admitted that the rat droppings were observed and there was a rat found in a trap in Room 4 on May 21,2025 morning. Head of school stated that the deep cleaning was done after that incident in Room 4. LPAs observed a trap with a dead cockroach and rat droppings in Room #2 under the sink areas and rat droppings in Room #7 under the sink area during today's investigation.

**Continue on next page**

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Belinda Devall
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20250520103359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: STRATFORD SCHOOL
FACILITY NUMBER: 434404336
VISIT DATE: 05/27/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on interviews and observations, the Department concludes that staff do not ensure day care is free from pests. Therefore, the above allegation is SUBSTANTIATED, meaning the allegation is valid because the preponderance of the evidence standard has been met.

During today's investigation, a Type B deficiency is issued on attached 9099-D. Appeal rights provided.

Exit interview conducted and report was reviewed with Director, Megan Eitzen and Head of School, Ramyaa Venkatesh.

Notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Belinda Devall
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20250520103359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: STRATFORD SCHOOL
FACILITY NUMBER: 434404336
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/04/2025
Section Cited
CCR
101238(a)(1)
1
2
3
4
5
6
7
Buildings and Grounds: (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.(1)The licensee shall take measures to keep the center free of flies, other insects, and rodents.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Licensee shall schedule immediate cleaning of the facility by end of day 05/28/25. The cleaning shall be conducted by a professional cleaning company that deals with rodent/rat control services for treatment and removal. The facility shall additionally continue the monthly maintenance service and keep it ongoing.
8
9
10
11
12
13
14
Based on observations and interviews, the staff do not keep the facility free of pests as rat droppings were observed in the classrooms: #2 and #7 under the sink areas and a dead cockroach in a trap in Room #2 under the sink area, which poses a potential risk to health, saftey, and personal rights to the children in care.
8
9
10
11
12
13
14
By Plan of correction due date, 06/04/2025, proof of cleaning of the facility done by end of day, 05/28/2025 and written statement of understanding of keeping the facility free of flies, other insects, and rodents on ongoing basis daily or monthly to the department.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Belinda Devall
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3