434408056-9-3-2025-52-CC-CCHS-DMASJL-20251009135519

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434408056
Report Date: 09/03/2025
Date Signed: 09/03/2025 04:30:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2025 and conducted by Evaluator Jialing Zhu

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20250826093121

FACILITY NAME:	STRATFORD SCHOOL		FACILITY NUMBER:	434408056
ADMINISTRATOR:	KIELY, MARY KATHERINE		FACILITY TYPE:	850
ADDRESS:	870 NORTH CALIFORNIA AVENUE		TELEPHONE:	(650) 493-1151
CITY:	PALO ALTO	STATE: CA	ZIP CODE:	94303
CAPACITY:	216	CENSUS: 102	DATE:	09/03/2025
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Mary "Kate" Kiely aka Kate Roisman		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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One (1) allegation:
-Personal Rights: Staff did not ensure that day care child's diapering needs were met while in care.

INVESTIGATION FINDINGS:

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On 09/03/2025 at 2:10PM, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with Director Mary “Kate” Kiely aka Kate Roisman. LPA advised Director the nature of the inspection: a complaint regarding three (3) Children’s Personal Rights allegations and one (1) Other/Overall Operations allegation was filed against the facility. Present during the inspection were 15 fingerprint-cleared staff and 102 children.
Director confirmed the LIC 500 Personnel Report that Licensing has on file is still accurate. LPA conducted interviews with administrators (Director, Head of School, and Regional Director) and facility staff. LPA toured the classroom and outdoor play area where the alleged incident occurred. Statements provided by the Reporting Party (RP) and teachers are conflicting, so LPA cannot determine if the child’s diapering needs were met or not met. Facility does not have a log of diaper changes available for that day. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Report was reviewed, exit interview was conducted, and Appeal Rights were provided with Director Kate Roisman. A Notice of Site Visit was given and must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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