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13 | Licensing Program Analyst (LPA) Marilou Monico conducted an announced “tele-visit” complaint investigation and to deliver findings. Tele-visit was conducted via Facetime due to COVID-19. LPA met with Executive Director, Julie Kennedy. LPA toured the facility. During the investigation process, staff and parents were interviewed, file was reviewed, and copies of documents were obtained.
In concluding the investigation, LPA Monico determined that although the allegation noted on this complaint (Diapers are not changed when needed), may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The allegation is thus UNSUBSTANTIATED. |