434408916-2-18-2021-52-CC-CCHS-BYGS5A-20210222123358

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434408916
Report Date: 02/18/2021
Date Signed: 02/18/2021 12:21:21 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2021 and conducted by Evaluator Elimika Woods

COMPLAINT CONTROL NUMBER: 52-CC-20210129151954

FACILITY NAME:	HEADSUP! CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	434408916
ADMINISTRATOR:	KOSTEPEN, KIMBERLY		FACILITY TYPE:	830
ADDRESS:	2800 WEST BAYSHORE ROAD		TELEPHONE:	(650) 424-1221
CITY:	PALO ALTO	STATE: CA	ZIP CODE:	94303
CAPACITY:	24	CENSUS: 11	DATE:	02/18/2021
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Kimberly Kostepen		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Personal Rights-Day care staff did not ensure the facility was a comfortable temperature for day care children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Elimika Woods met with Director Kimberly Kostepen for a complaint investigation regarding the above allegation. Present for the investigation were director, five teachers, and 11infants in care. It was alleged that the day care staff did not ensure the facility was a comfortable temperature for day care children. During the course of the investigation, interviews were conducted. Staff stated that when the power went off in the child care center on January 28, 2021, the Assistant Director Vittoria Barberis Willner notified the parents of the power outage and told them if the power stayed off... that they would leave the children's jackets, coats, and blankets on until the power was restored. Through a number of interviews the day care staff felt that the temperature in the building was not to cold for children during the outage and as a precautionar measure the children's parents brought extra clothes for their children to wear. Per the Reporting Party the temperature was not comfortable for children and staff had not done enough to make sure the children were warm. Based on interviews conducted and observations, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was posted by the director.

Unsubstantiated

Estimated Days of Completion: 30

SUPERVISOR'S NAME: Chandra Charles	TELEPHONE: (510) 286-0966
LICENSING EVALUATOR NAME: Elimika Woods	TELEPHONE: (510) 622-2550
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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