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13 | Licensing Program Analysts (LPAs) Mel Matos & Ashley Lopez conducted an unannounced follow-up complaint investigation and met with Prudence Kolano, Director. Purpose of today's follow up complaint investigation: deliver investigation findings. The investigation of the complaint allegation listed above was conducted by LPAs Mel Matos & Ashley Lopez. Based on interviews, record reviews, observations, and evidence gathered during the investigation process, it is concluded that although the allegation noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.
A Notice of Site Visit was provided to Director, Prudence Kolano, and must remain posted for 30 days. |