434414874-9-3-2019-07-CC-MSEA-BFQ22J-20190904170048

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434414874
Report Date: 09/03/2019
Date Signed: 09/03/2019 03:59:21 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2019 and conducted by Evaluator Melvin S Matos

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20190613094014

FACILITY NAME:	HAPPY CHILDHOOD SCHOOL		FACILITY NUMBER:	434414874
ADMINISTRATOR:	SOLA, MARILOU		FACILITY TYPE:	850
ADDRESS:	1172 MURPHY AVE.,SUITE 150&170		TELEPHONE:	(408) 837-0588
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95131
CAPACITY:	120	CENSUS: 46	DATE:	09/03/2019
		UNANNOUNCED	TIME BEGAN:	02:20 PM
MET WITH:	Marilou Sola & Karen Castagna		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Staff handled day care child(ren) roughly

Staff yelled at day care child(ren)

Staff left day care child(ren) in soiled diaper

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Mel Matos and Araceli Almaraz met with Marilou Sola, director, and Karen Castagna, administrative director, for an unannounced complaint investigation inspection. Purpose of today's inspection: deliver investigation findings.
LPA Matos previously discussed the complaint allegations with Marilou & Karen and reviewed documents during the initial 10 day complaint investigation inspection on June 19, 2019. LPA Matos also interviewed three staff during today's complaint investigation inspection.
In concluding the investigation, it is determined that although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.
The investigation findings are thus UNSUBSTANTIATED.
A NOTICE OF SITE VISIT WAS ISSUED, POSTED NEAR THE ENTRANCE TO THE HOME & MUST REMAIN POSTED FOR 30 DAYS.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Diana Stephenson	TELEPHONE: (408) 324-2158
LICENSING EVALUATOR NAME: Melvin S Matos	TELEPHONE: (408) 334-8554
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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