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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434416286
Report Date: 07/25/2025
Date Signed: 07/25/2025 03:38:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2025 and conducted by Evaluator Deanna Villagrana
COMPLAINT CONTROL NUMBER: 07-CC-20250611082444
FACILITY NAME:NOVOA DUQUE, JOSUEFACILITY NUMBER:
434416286
ADMINISTRATOR:NOVOA DUQUE, JOSUEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(575) 791-8359
CITY:SUNNYVALESTATE: CAZIP CODE:
94087
CAPACITY:14CENSUS: 10DATE:
07/25/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Josue Novoa DuqueTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
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9
Licensee does not reside at he daycare
INVESTIGATION FINDINGS:
1
2
3
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5
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9
10
11
12
13
On 07/25/2025, Licensing Program Manager (LPM) met with licensee Josue Novoa Duque assistant Shannon (Natalia) Mendez Garzon to deliver findings for above allegation. LPM explained the nature of the visit. Present were assistant, nine day care children including one infant and license's children ages 11 and 12 years old. LPM observed one infant leave upon arrival. Another assistant Ingrid Tumay arrived within five minutes through the front door and licensee arrived through a back door during visit.

Based on observation, interviews conducted and pertinent documentation, although the allegation of licensee Josue Novoa Duque not living in the home may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiency was cited.

Notice of site visit was issued and must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Deanna Villagrana
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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