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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700739
Report Date: 11/05/2025
Date Signed: 11/05/2025 01:18:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Jialing Zhu
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20251022152749
FACILITY NAME:HEARTS AND HANDS CHRISTIAN CHILDCARE & PRESCHOOLFACILITY NUMBER:
435700739
ADMINISTRATOR:REYES, ODALISFACILITY TYPE:
850
ADDRESS:701 EAST MEADOW DRIVETELEPHONE:
(650) 800-6870
CITY:PALO ALTOSTATE: CAZIP CODE:
94303
CAPACITY:30CENSUS: 17DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Bobbie RodriguezTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff kissed a day care child on the lips.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/05/2025 at 11:30AM, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with interim director, Bobbie Rodriguez. LPA advised director the purpose of the inspection is to deliver the findings of the complaint investigation. LPA toured the facility inside and outside for a health and safety inspection. Present during the inspection were two (2) staff and 17 children.
Throughout the course of the investigation, LPA obtained a copy of the facility roster and personnel report. LPA conducted interviews with Reporting Party (RP), interim director, staff, superintendent of the facility, and children. LPA also obtained security camera footage from 1 of 2 outdoor security cameras. LPA received confirmation from company who manages the cameras that the other outdoor security camera was not operational at the time of the incident so there is no footage of the incident.
Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Report was reviewed, exit interview was conducted, and Appeal Rights were provided with interim director, Bobbie Rodriguez. A Notice of Site Visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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