<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 451372495
Report Date: 03/03/2021
Date Signed: 03/04/2021 09:13:00 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2020 and conducted by Evaluator Jaime Snow
COMPLAINT CONTROL NUMBER: 13-CC-20200325142838
FACILITY NAME:HEATHER RIDGE CHILD CARE CENTERFACILITY NUMBER:
451372495
ADMINISTRATOR:WALWORTH, KRISTENFACILITY TYPE:
850
ADDRESS:820 SAINT MARKS ST.TELEPHONE:
(530) 241-7226
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:72CENSUS: 30DATE:
03/03/2021
ANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Kristen WalworthTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9

Facility does not isolate sick children

INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
The facility inspection was conducted via video due to the current state of emergency regarding the COVID-19 outbreak. On 10 am on 3/3/2021, Licensing Program Analyst (LPA) Snow conducted an announced complaint inspection, and met with Director, Kristen Walworth. It was alleged that the facility does not isolate sick children. (This allegation was observed prior to the COVID state of emergency and is in no way related to the Corona virus pandemic.) Specifically, that sick children are not sent home, or they are told to stay with the teacher until they are picked up. The Director denied this stating the policy is that children must be fever and diarrhea free for at least 24 hours before they can attend. On 4/7/20 the director said children who become sick at the facility wait in her office and are not kept with the teacher.
continued on next page
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 13-CC-20200325142838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HEATHER RIDGE CHILD CARE CENTER
FACILITY NUMBER: 451372495
VISIT DATE: 03/03/2021
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The LPA interviewed 8 staff and one staff confirmed that children were not sent home when sick. Four staff corroborated the allegation that sick children are not isolated, specifically that they remain in the classroom or with the teacher until they are picked up. Children who become sick at the facility are required to be isolated from others therefore the allegation is substantiated.


Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 13-CC-20200325142838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HEATHER RIDGE CHILD CARE CENTER
FACILITY NUMBER: 451372495
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/03/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/05/2021
Section Cited
CCR
101226.2(a)
1
2
3
4
5
6
7
Isolation for Illness: A center shall be equipped to isolate and care for any child who becomes ill during the day.
1
2
3
4
5
6
7
The director shall address the violation in writing with a plan for isolating sick children including where they will be isolated, Who will monitor them and what they will have access to during the isolation.
8
9
10
11
12
13
14
This requirement is not met as evidenced by: as based on witness interviews. Which poses/posed a potential Health and Safety risk to children in care.
8
9
10
11
12
13
14
The plan must be submitted in writing by 5pm on 3/5/21
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2020 and conducted by Evaluator Jaime Snow
COMPLAINT CONTROL NUMBER: 13-CC-20200325142838

FACILITY NAME:HEATHER RIDGE CHILD CARE CENTERFACILITY NUMBER:
451372495
ADMINISTRATOR:WALWORTH, KRISTENFACILITY TYPE:
850
ADDRESS:820 SAINT MARKS ST.TELEPHONE:
(530) 241-7226
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:72CENSUS: 30DATE:
03/03/2021
ANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Kristen WalworthTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility does not properly sanitize
Facility is not conducting fire drills


INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
The facility inspection was conducted via video due to the current state of emergency regarding the COVID-19 outbreak. On 10 am on 2/25/2021, Licensing Program Analyst (LPA) Snow conducted an announced complaint inspection, and met with Director, Kristen Walworth. (This allegation was observed prior to the COVID state of emergency and is in no way related to the Corona virus pandemic.) It was alleged that the Facility does not properly sanitize; specifically, that staff is not provided enough time, so they do not adequately clean water cups, toys and surfaces. On 4/7/20 at 11:30 am, the Director denied this stating that there is a daily checklist for each class, the teachers are responsible. They clean throughout the day and are provided with time at the end of the day. The director said that staff have not complained, but if they did, she would help or give them overtime. She said she observes staff sanitizing and provides them enough time to do so properly.
Continued on next page
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 13-CC-20200325142838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HEATHER RIDGE CHILD CARE CENTER
FACILITY NUMBER: 451372495
VISIT DATE: 03/03/2021
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Eight staff were interviewed by this LPA and only one corroborated the allegation and the rest said they properly cleaned and were provided enough time to do so. Therefore the finding is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted.

It was alleged that the facility is not conducting fire drills, specifically that drills are posted but not actually conducted with children and staff. The Director denied this, on 4/7/20, stating that she regularly conducts fire drills at the facility. On 4/7/21, the LPA observed the posting of the last fire drill was on 1/20/20 which is within the required 6 months.
On 3/3/21 the LPA observed the last fire drill was on 9/9/20 which is within the required 6 months. Eight staff were interviewed by this LPA and only two corroborated the allegation therefore the finding is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted.

An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 7