451372495-10-30-2023-13-CC-MAVS-CXYPN3-20231127102714

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 451372495
Report Date: 10/30/2023
Date Signed: 10/30/2023 02:11:17 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2023 and conducted by Evaluator Bianca Mendez

COMPLAINT CONTROL NUMBER: 13-CC-20230801162055

FACILITY NAME:	HEATHER RIDGE CHILD CARE CENTER		FACILITY NUMBER:	451372495
ADMINISTRATOR:	WALWORTH, KRISTEN		FACILITY TYPE:	850
ADDRESS:	820 SAINT MARKS ST.		TELEPHONE:	(530) 241-7226
CITY:	REDDING	STATE: CA	ZIP CODE:	96003
CAPACITY:	72	CENSUS: 32	DATE:	10/30/2023
		UNANNOUNCED	TIME BEGAN:	01:48 PM
MET WITH:	Kristen Walworth		TIME COMPLETED:	02:21 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not prevent child from pinching another child
Staff did not provide daily observations of a daycare child while in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 10/30/23 at 1:48 pm, Licensing program Analyst (LPA) Mendez conducted a subsequent visit for the purpose of delivering complaint findings and met with director Kristen Walworth. It was alleged that staff did not prevent child from pinching another child and staff did not provide daily observations of a daycare child while in care.

The director was interviewed on 8/7/23 at 1:32pm and stated that staff do prevent children from pinching another by intervening and redirecting children to another play area and staff will also talk with children. The Director stated that they provide reports to parents through the use of the ProCare app and inform them of any incidents and current updates with their child. Director explained they are not sending parents frequent updates on the ProCare app since they are not on their tablet all day and if they were then they would not be able to properly supervise children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Bianca Mendez	TELEPHONE: (530) 895-4357
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 13-CC-20230801162055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HEATHER RIDGE CHILD CARE CENTER	FACILITY NUMBER: 451372495
	VISIT DATE: 10/30/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA interviewed staff (S1-S3) on 8/7/23 and 10/13/23. LPA addressed allegations in which S1 stated that they are redirecting and shadowing children who need to be shadowed and help children through the day and have 2 staff in their classroom. S2 stated that they usually watch children carefully and encourage them to use gentle hands and keep their bodies to themselves. If there were an incident to happen where two children fight then they would have them sit down and have a conversation with both of them and how they can use their words instead of hitting or pinching. S3 stated that they watch children closely and redirect them to do something else and if something does happen then they notify parents through their app. 3 of 3 staff stated they do not provide daily observations of children and they send notifications to parents of any incidents or talk to parents during drop off and pick up.

LPA interviewed parents (P1-P2) on 8/1/23 and 9/1/23. LPA addressed the allegations and P1 stated that their child C1 was pinched by another child. P1 stated that C1 was being pinched and it happens more frequently. P1 did not observe broken skin or bruising on C1. P1 stated that the facility did handle the issue with C1 being pinched and restricted children from each other and if there is bullying then they respond to separating children at the facility. P1 stated that they receive incident reports them from the ProCare app and acknowledge via text but never signed a physical incident report. LPA addressed the details regarding post immunization. P1 stated that C1 got their additional vaccines and returned to school, and P1 was following up with how C1 was doing and did not hear back. P1 stated that the director usually communicates with parents through the ProCare app and they can contact and ask questions and receive responses.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Bianca Mendez	TELEPHONE: (530) 895-4357
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 13-CC-20230801162055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HEATHER RIDGE CHILD CARE CENTER	FACILITY NUMBER: 451372495
	VISIT DATE: 10/30/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

P2 stated that C1 was pinched once LPA asked if this occurred once or multiple times and P2 stated that it happened once. P2 stated that the appropriate action was taken to prevent children from hurting each other and staff separate children. P2 stated they have no concerns. P2 stated they are not updated throughout the day and P2 picks up daily and staff inform during pick up how their child’s day was. P2 stated that if C1 was hurt or has an accident, if C1 falls or scrapes their knee then P2 would receive the notification. Parents are contacted through the app and if it were a serious injury then P2 would get an immediate phone call.

During today’s visit facility was toured. LPA observed 32 children napping and facility operating within capacity ratio requirements.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Bianca Mendez	TELEPHONE: (530) 895-4357
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 3