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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 451372495
Report Date: NO Visit Data Available
Date Signed: 10/21/2019 01:56:58 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
and conducted by Evaluator Carrie Wisehart
COMPLAINT CONTROL NUMBER: 13-CC-20191014135818
FACILITY NAME:HEATHER RIDGE CHILD CARE CENTERFACILITY NUMBER:
451372495
ADMINISTRATOR:SIMONDS,DEBBIFACILITY TYPE:
850
ADDRESS:820 SAINT MARKS ST.TELEPHONE:
(530) 241-7226
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:72CENSUS: DATE:
UNANNOUNCEDTIME BEGAN:
MET WITH:Debbi SimondsTIME COMPLETED:
ALLEGATION(S):
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Lack of supervision resulting in a child wandering away from the childcare.
INVESTIGATION FINDINGS:
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This report is being delivered during a meeting at the Chico Regional Office by Licensing Program Analysts (LPA) Carrie Wisehart , Licensing Program Manager, Megan Aviles and Regional Manager Jordan Monath who met with Director, Debbi Simonds. It has been alleged that Lack of Supervision resulting in a child wandering away from the childcare.

The LPA's interviewed Witnesses (W1-W3) on 10/15/19; 10/16/19 and 10/17/19 and staff (S1) at the facility on 10/16/19. All of the interviews acknowledge that child (C1) left the grounds by climbing a fence around 11:20 am and was found on Lake Blvd around 11:32 am, due to staff (S1) not following protocol and not completing a head count when children transitioned from the playground to the classroom.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie WisehartTELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:

DATE:
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE:
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20191014135818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HEATHER RIDGE CHILD CARE CENTER
FACILITY NUMBER: 451372495
VISIT DATE: 10/21/2019
NARRATIVE
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Lack of supervision resulting in a child wandering away from the childcare.

During the course of the investigation, the LPA observed a Redding Police Report dated 10/14/19 which documents that child (C1) was dropped of at the child care center at 8 am and at 11:32 am while W1 was going to pick up the child, the child was observed by W1 to be on the corner of Lake Blvd and Clay St (approximately 1/2 miles away from facility) with two females who appeared to be transient. Witness (W1) picked up child (C1) and took the child to the child care center and spoke with staff. The police report indicated that staff (S1) when interviewed, acknowledged violating business protocol and did not take a head count of the children before re-entering the building. It was acknowledged in the report, by staff (S1) that child (C1) was hiding in the sandbox, then climbed over a chain link fence, and left the location. A video surveillance captured the incident at about 11:20 am. Resulting in an absence of supervision for approximately 12 minutes.

An immediate $500 civil penalty applies.

The following violation(s) of the California Code of Regulations, Title 22, Division 12, were observed: see LIC 809 D. An exit interview was conducted, and Appeal Rights were provided.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie WisehartTELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20191014135818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HEATHER RIDGE CHILD CARE CENTER
FACILITY NUMBER: 451372495
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/21/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/22/2019
Section Cited
HSC
1596.99(c)(3)
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Absence of Supervision 1596.99(c)(3) The department shall assess an immediate civil penalty of five hundred dollars ($500) per violation and one hundred dollars ($100) for each day the violation continues after citation, for any of the following serious violations: Absence of supervision, including, but not limited to, a child left unattended, and supervision of a child by a person under 18 years of age.
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The Licensee agrees to send in a written plan to include a daily report on how children will be accounted for during hours of operation, Plan to be received by Oct 22, 2019.
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This requirement was not met as evidenced by: Based on record review and interviews child (C1) was unsupervised, left the facility and was found approximately 12 minutes later on Lake Blvd.
An immediate civil penalty of $500 applies.
This poses an immediate heath and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie WisehartTELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2019
LIC9099 (FAS) - (06/04)
Page: 3 of 3