451372495-2-7-2020-13-CC-MAVS-BLQ2PN-20200211163437

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 451372495
Report Date: 02/07/2020
Date Signed: 02/07/2020 12:46:23 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2020 and conducted by Evaluator Jaime Snow

COMPLAINT CONTROL NUMBER: 13-CC-20200204112432

FACILITY NAME:	HEATHER RIDGE CHILD CARE CENTER		FACILITY NUMBER:	451372495
ADMINISTRATOR:	WALWORTH, KRISTEN		FACILITY TYPE:	850
ADDRESS:	820 SAINT MARKS ST.		TELEPHONE:	(530) 241-7226
CITY:	REDDING	STATE: CA	ZIP CODE:	96003
CAPACITY:	72	CENSUS: 28	DATE:	02/07/2020
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Kristen Walworth		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff yelled at child in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

The Licensing Program Analyst (LPA) Snow, conducted and inspection to investigate the allegations that staff S1 yelled; specifically yelled “why did you throw yourself on the ground?” at a child (C2) who fell. The reporting party was also concerned that C2 was not comforted after the fall. The LPA toured the facility with the Director, Kristen Walsworth, who denied the allegations stating that she is not aware of S1 yelling at C2. The Director also clarified that C2 has attention seeking behaviors such as throwing herself on the ground and they have a “planed ignoring” in place for negative behaviors developed through the parent and outside agencies. The LPA did not observe any staff yelling and did not observe any children that needed comforting during today’s inspection. The LPA interviewed 4 children and 4 staff and none observed S1 yelling at C2. C2 was interviewed and did not recall falling or being yelled at.
Continued on page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 02/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 13-CC-20200204112432

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HEATHER RIDGE CHILD CARE CENTER	FACILITY NUMBER: 451372495
	VISIT DATE: 02/07/2020

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

C2’s parent said that she has never observed S1 yelling and she thinks S1 just speaks loudly. S1 was interviewed and recalled saying something like “Wow, are you okay?” but not yelling. The LPA finds that even if S1 had yelled out it would not constitute a violation because the statement was an exclamation and not derogatory or intimidating. The allegation was not corroborated through interviews, records or observation. A copy of C2’s behaviors and C2’s contact information was provided by the facility and did not corroborate the allegation.
Based on available information at this time, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. This report was reviewed and discussed with the licensee. Appeal Rights were provided. Notice of Site Visit shall be posted for 30 days from today’s visit.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 02/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2020

LIC9099 (FAS) - (06/04)

Page: 4 of 4