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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455401406
Report Date: 09/26/2019
Date Signed: 09/26/2019 03:41:09 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2019 and conducted by Evaluator Patricia Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20190829134816
FACILITY NAME:WEST REDDING PRESCHOOLFACILITY NUMBER:
455401406
ADMINISTRATOR:WOOD, VICTORIAFACILITY TYPE:
830
ADDRESS:3490 PLACER ROADTELEPHONE:
(530) 243-2225
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:37CENSUS: 17DATE:
09/26/2019
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Tammy HovisTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Staff yell at infants.
Staff handle infants in a rough manner.
Infants were exposed to disinfectant.
Toys were not sanitized as needed.
Infants were not provided age appropriate toys.
Facility is operating out of ratio.
Staff do not wash hands between diaper changes.
INVESTIGATION FINDINGS:
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A subsequent complaint investigation inspection was conducted at the facility by Licensing Program Analysts (LPAs) Emilia Grisak and Patricia Pacheco. It has been alleged that staff yell at infants. LPAs met with the licensee on 09/03/19 and discussed the allegation. The licensee denied the allegation and stated that the allegation was brought forth by someone who worked at the facility for only six hours one day. During the inspection on 09/03/19 and today, LPAs observed that staff were speaking to infants at an appropriate volume. During the course of the investigation, staff and witness interviews were conducted. It was corroborated that while staff may raise their voices slightly to get the attention of an infant, they have not been observed to yell at infants in care. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.

It has been alleged that staff handle infants in a rough manner; specifically, that the staff will pull infants by their hands or feet towards them when they are crawling on the floor. The licensee denied the
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20190829134816
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: WEST REDDING PRESCHOOL
FACILITY NUMBER: 455401406
VISIT DATE: 09/26/2019
NARRATIVE
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allegation and stated that the allegations were brought forth by someone who worked at the facility for only six hours one day that her staff do not pull infants by their hands and feet. During the inspection on 09/03/19 and today, LPAs observed that staff were interacting appropriately with children and picking them up in a safe manner. During the investigation, staff and witness interviews were conducted. It was corroborated that staff have been observed to pick up and move infants in a safe manner without pulling on their limbs to move them. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.

It has been alleged that infants were exposed to disinfectant when staff used spray bottles to clean areas/objects next to where the infants were laying. The licensee denied the allegation and stated that staff use soap and water near children to clean and then will utilize a sanitation solution with a towel if further sanitation is immediately required. During the inspection on 09/03/19 and today, LPAs did not observe any disinfectant solutions being sprayed or used in the infants immediate vicinity. It was corroborated that there is disinfectant solution readily available in the infant area, but staff have only been observed to use soap and water to clean near infants. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.

It has been alleged that toys are not sanitized as needed; specifically, that staff does not prevent infants from using toys that have been mouthed by other infants. The licensee denied the allegation and stated that the staff have a protocol for removing and sanitizing toys when needed. During the inspection on 09/03/19 and today, LPAs observed that staff were removing mouthed toys and placing them in the dishwasher or sink for cleaning after an infant had mouthed it. During the investigation, staff and witness interviews were conducted. It was corroborated that though on occasion an infant may have been observed to take a mouthed toy from another infant, the staff do have protocols for immediately removing mouthed toys from the area once an infant is done playing with it. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.

It has been alleged that infants are not provided age appropriate toys; specifically, that infants were allowed to play with stamp pads and put them in their mouths. The licensee denied the allegation and stated that infants are supervised appropriately during art activity times and that all of the ink pads and paints that are used are non-toxic. During the inspection on 09/03/19 and today, LPAs toured the facility and observed that the paint and ink pads in the facility were non-toxic and stored so as to be inaccessible to infants in care. During the
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20190829134816
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: WEST REDDING PRESCHOOL
FACILITY NUMBER: 455401406
VISIT DATE: 09/26/2019
NARRATIVE
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investigation, staff and witness interviews were conducted. It was corroborated that the paint and ink pads are only used with staff supervision and assistance. It was further corroborated that infants have not been observed to have placed or had evidence of an ink pad or paint been put into their mouths. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.

It has been alleged that the facility is operating out of ratio. The licensee denied the allegation and stated that there is always sufficient staff available to meet regulations. During the inspection on 09/03/19 and today, LPAs observed that there was sufficient staff to meet ratio requirements. During the investigation, staff and witness interviews were conducted. It was corroborated that there is sufficient staff to meet the ratio requirements. It was further corroborated that additional staff is brought over from the center if to cover if there is a staff absence. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.

It has been alleged that staff do not wash their hands after changing the infants’ diapers. The licensee denied the allegation and stated that staff use gloves and wash their hands. During the inspection on 09/03/19 and today, LPAs observed staff using gloves when changing infants’ diapers, cleaning and sanitizing the changing table and then washing their hands. During the investigation, staff and witness interviews were conducted. It was corroborated that staff follow a procedure when changing diapers which includes wearing disposable gloves and washing their hands. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.

This report was read and reviewed with the licensee. No deficiencies were cited regarding the allegations surrounding this complaint. Notice of site visit must be posted for 30 days from today’s date.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2019
LIC9099 (FAS) - (06/04)
Page: 3 of 3