455401406-7-6-2020-13-CC-CWIT-BR9NQG-20200706103954

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455401406
Report Date: 02/12/2020
Date Signed: 07/06/2020 10:39:54 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/15/2019 and conducted by Evaluator Carrie Wisehart

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20191115125218

FACILITY NAME:	WEST REDDING PRESCHOOL		FACILITY NUMBER:	455401406
ADMINISTRATOR:	WOOD, VICTORIA		FACILITY TYPE:	830
ADDRESS:	3490 PLACER ROAD		TELEPHONE:	(530) 243-2225
CITY:	REDDING	STATE: CA	ZIP CODE:	96001
CAPACITY:	37	CENSUS: 30	DATE:	02/12/2020
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Francine Cuevas Office Manager and Tamra Hovis, Owner/Administrator		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Facility staff yell at daycare children
Facility staff handle children in a rough manner

INVESTIGATION FINDINGS:

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An announced complaint investigation inspection was made to the facility by Licensing Program Analyst (LPA) Wisehart and Husband on 2/12/20 for the purpose of delivering complaint findings. It has been alleged that the facility staff yell at daycare children and that facility staff handle children in a rough manner.

On 01/30/20 LPA Wisehart conducted an interview with the director who acknowledged staff do yell to get children’s attention. The director further stated that concerns have been brought to her attention from witnesses regarding staff rough handling children however, the director did not confirm witnessing this behavior from staff.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie Wisehart	TELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20191115125218

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: WEST REDDING PRESCHOOL	FACILITY NUMBER: 455401406
	VISIT DATE: 02/12/2020

NARRATIVE

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During the course of the investigation LPA’s obtained and reviewed reports and documents and conducted interviews with 15 staff (S1-S15) on 11/20/19 & 1/10/20 & 1/30/20 and 6 witnesses (W1-W6) on 1/14/20. Staff interviews confirmed staff have been observed to yell or shout at children. Witness interviews indicated staff have been observed to yell and use an inappropriate tone when communicating with children. Staff interviews also confirmed observing staff inappropriately handle children by roughly grabbing their arms and legs to guide them short distances.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22) is being cited on the attached LIC 9099D. The LIC 9224 was provided and discussed with the licensee. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie Wisehart	TELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2020

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20191115125218

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: WEST REDDING PRESCHOOL	FACILITY NUMBER: 455401406
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/12/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Request Denied Type A 02/13/2020 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	Personnel Rights 101223 (a)(1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by: Based on interviews staff have yelled and roughly handled children in care.	1 2 3 4 5 6 7	The Director agrees to immediately schedule staff to have Personnel Rights Training. Training to be scheduled by 2/13/20. The Director will send to CCL a list of topics' covered; date of training; and names of attendees will be sent to CCL by 2/28/2020.
	8 9 10 11 12 13 14	This poses an immediate health and safety risk to children in care.	8 9 10 11 12 13 14
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie Wisehart	TELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2020

LIC9099 (FAS) - (06/04)

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