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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455401999
Report Date: 03/21/2022
Date Signed: 03/21/2022 03:31:55 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2022 and conducted by Evaluator Jaime Snow
COMPLAINT CONTROL NUMBER: 13-CC-20220119162440
FACILITY NAME:HEATHER RIDGE INFANT CENTERFACILITY NUMBER:
455401999
ADMINISTRATOR:WALWORTH, KRISTENFACILITY TYPE:
830
ADDRESS:820 SAINT MARKS ST.TELEPHONE:
(530) 241-7226
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:12CENSUS: 8DATE:
03/21/2022
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Kristen WalworthTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility has mold
Facility has pests
INVESTIGATION FINDINGS:
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On 3/21/22 at 2:30pm, Licensing Program Analyst (LPA) Snow conducted an unannounced complaint inspection and met with director Kristen Walworth. It was alleged that Facility has mold, specifically in the infant room. The Director denied this. On 1/21 & 3/21 the LPA observed some staining on the carpet, unknown if it was mold however there is proof that there was a recent professional carpet cleaning in that area. The Director said they check daily for mold and dampness and remove the rug to air the area out regularly.
The carpet did not appear to have mold on 1/21 & 3/15 & 3/21. The LPA & the Redding City Codes both inspected and failed to find mold therefore the allegation is unsubstantiated.

continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20220119162440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HEATHER RIDGE INFANT CENTER
FACILITY NUMBER: 455401999
VISIT DATE: 03/21/2022
NARRATIVE
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It was alleged that the Facility has pests, specifically cockroaches. The director, Kristen Walworth denied this on 1/21 & 3/21 and the LPA did not observe any signs of cockroaches around the garbage cans in the infant area on 1/21 & 3/21. The LPA did not observe signs of pests in the food storage area and the opened food was secured in bins on 1/21 & 3/21. The facility provided documentation of a monthly Pest Control service because and there are no signs of cockroaches therefore the allegation is unsubstantiated.


Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2022 and conducted by Evaluator Jaime Snow
COMPLAINT CONTROL NUMBER: 13-CC-20220119162440

FACILITY NAME:HEATHER RIDGE INFANT CENTERFACILITY NUMBER:
455401999
ADMINISTRATOR:WALWORTH, KRISTENFACILITY TYPE:
830
ADDRESS:820 SAINT MARKS ST.TELEPHONE:
(530) 241-7226
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:12CENSUS: 8DATE:
03/21/2022
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Kristen WalworthTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility is in disrepair
INVESTIGATION FINDINGS:
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On 3/21/22 at 2:30pm, Licensing Program Analyst (LPA) Snow conducted an unannounced complaint inspection and met with director Kristen Walworth.
It was alleged that the Facility is in disrepair; specifically, that water gets into the infant room carpet when it rains. The Director said they are working with the building owners to address the problem. On 3/21/22 Director provided a copy of a letter issued by the City of Redding to address the issue as a ‘code enforcement’ for ‘landscape maintenance and ‘drainage requirements’. The letter stated “Please complete all code violation abatement actions by Monday April 4, 2022 therefor the allegation is substantiated.
Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20220119162440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HEATHER RIDGE INFANT CENTER
FACILITY NUMBER: 455401999
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/21/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/04/2022
Section Cited
CCR
101238(a)
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The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
This requirement is not met as evidenced by:
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Please send documentation that all code violation abatement actions (for landscape & draining violation) have been completed by Monday April 4, 2022.
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as based on water draining into building during rain based on a letter from the city of Redding. Which poses/posed a potential Health and Safety risk to children in care.
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Send the LPA a copy of all communications with the City. Request an extension if work is not completed by due date of Monday April 4, 2022
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4