455403966-5-4-2021-13-CC-EVIA-C2RQ5U-20210506115230

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455403966
Report Date: 05/04/2021
Date Signed: 05/04/2021 04:20:48 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2021 and conducted by Evaluator Jaime Snow

COMPLAINT CONTROL NUMBER: 13-CC-20210108111041

FACILITY NAME:	KINDERLAND CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	455403966
ADMINISTRATOR:	WILSON, SUSAN		FACILITY TYPE:	850
ADDRESS:	1630 VICTOR		TELEPHONE:	(530) 223-6161
CITY:	REDDING	STATE: CA	ZIP CODE:	96003
CAPACITY:	53	CENSUS: 16	DATE:	05/04/2021
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	Theresa Russo		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Facility staff yell at children
Facility is not kept clean
Facility staff do not disinfect toys daily

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) conducted a complaint investigation inspection to the facility via tele-inspection due to the current state of emergency regarding the COVID-19 outbreak. The LPA met with the acting director, Theresa Russo, on 5/4/21, to deliver findings.
On 1/19/21 the licensee, Susan Wilson, denied the allegation that the facility staff yell at children, saying they may raise their voices when necessary, but staff does not yell at children. LPA conducted interviews with 11 witnesses including 2 children, 6 parents & 3 staff. Many said they had heard raised voices, but the intent was an exclamation to prevent dangerous behavior or get their attention when laud or that witnesses did not know what was said. One witness said they had heard a teacher yell at children to shut up one time, but they did not know the identify the teacher or any other details around the event therefore the allegation is unsubstantiated. continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 05/04/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20210108111041

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KINDERLAND CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 455403966
	VISIT DATE: 05/04/2021

NARRATIVE

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On 1/19/21 the licensee, Susan Wilson, denied the allegation that the facility is not kept clean, specifically the floor, the licensee said they sweep and mop the floor several times daily. She also said that she had freed up staff to do even more cleaning this year. LPA conducted interviews with 11 witnesses including 2 children, 6 parents & 3 staff. Staff explained the cleaning process and said they sweep floors and clean surfaces after each meal, mop pat least daily. No witnesses corroborated the allegation except one said the facility looked dingy therefore the allegation is unsubstantiated.

On 1/19/21 the licensee, Susan Wilson, denied the allegation that the facility staff do not disinfect toys daily, the licensee said the teachers clean the toys daily; they use some combination of spray disinfectant, soaking toys and wiping down the toys daily. LPA conducted interviews with 11 witnesses including 2 children, 6 parents & 3 staff. None of the witnesses corroborated the allegation that toys were not sanitized & none said the toys looked dirty, therefore the allegation is unsubstantiated.

The facility provided a facility roster and staff contacts. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 05/04/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2021

LIC9099 (FAS) - (06/04)

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