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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455403966
Report Date: 08/02/2021
Date Signed: 08/02/2021 05:37:26 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2021 and conducted by Evaluator Jaime Snow
COMPLAINT CONTROL NUMBER: 13-CC-20210802091245
FACILITY NAME:KINDERLAND CHILD DEVELOPMENT CENTERFACILITY NUMBER:
455403966
ADMINISTRATOR:WILSON, SUSANFACILITY TYPE:
850
ADDRESS:1630 VICTORTELEPHONE:
(530) 223-6161
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:53CENSUS: 8DATE:
08/02/2021
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Susan WilsonTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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Staff do not have appropriate teacher qualifications
INVESTIGATION FINDINGS:
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At Noon on 8/2/21, Licensing Program Analyst (LPA) Snow, conducted an unannounced complaint inspection and met with licensee/director Susan Wilson. It was alleged that Staff do not have appropriate teacher qualifications. Specifically, that unqualified staff are used to supervise infants in care. The licensee stated that the staff is qualified however they have been short on staff and sometimes have to decide between following labor laws or title 22 regulations in regard to the staff who provides the breaks. The Licensee is trying everything she can to find qualified staff. At 12:30pm LPA observed an Aide, alone with 8 infants; 2 were awake. The Teacher was on lunch and was not called immediately to assist. The LPA observed an unqualified staff alone with awake infants and staff out of ratio.
TYPE A The following violation of the California Code of Regulations, Title 22; Division 12, was observed: see LIC 9099D. Reports citing Type A violations are to be provided to parents/guardians of children currently in enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 to be kept in each child's file. Notice of Site Visit shall be posted for 30 days from today’s visit.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20210802091245
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KINDERLAND CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 455403966
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/02/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/06/2021
Section Cited
CCR
101416.5(b)
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Staff-Infant Ratio; There shall be a ratio of one teacher for every four infants in attendance.
Aide was alone with 6 sleeping and 2 awake infants at 12:30pm on 8/2/21.
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The licensee was advised that the infant sleep ratio can not be used unless all infants are asleep and a qualified staff must be immediately available at the center. Neither one of these were met. The Licensee agreed to send statement by 8/6/21 regarding the following:
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This requirement was not met as evidenced by LPA observations that the staff was alone and staff statements that the staff is not teacher qualified. This is a possible Health and Safety risk to children in care.
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The Licensee said she understood and will send a statement that she has read and understood nap ratios; Staff-Infant Ratio 101416.5(b ) & all related regulations.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20210802091245
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KINDERLAND CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 455403966
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/02/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/06/2021
Section Cited
CCR
101216.2
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Teacher Aide Qualifications and Duties; An Aide was left alone with infants. S-1 was left alone with 6 sleeping and 2 awake infants. S-1 is not teacher qualified and does not have the infant units. The teacher was not immediately available as the staff was not on premises and was not immediately called.
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The facility shall always have a qualified teacher either supervising awake infants. The licensee said she understood.
The licensee agreed send a list of staff and list the roles that each is
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This requirement was not met as evidenced by LPA observations, personnel records and staff statements. This is an immediate Health and Safety risk to children in care.
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qualified for (teacher/Aide/breaks/preschool/infant/school age/naps) by 8/9/21. The licensee agrees to only use qualified staff for infant care.
Immediately all authorized representative enrolled in the infant program must be provided this report and a signed LIC 9224 form is required in each file for the next 12 months.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2021
LIC9099 (FAS) - (06/04)
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