<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455403966
Report Date: 12/09/2022
Date Signed: 12/12/2022 07:16:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/03/2022 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20220803120909
FACILITY NAME:KINDERLAND CHILD DEVELOPMENT CENTERFACILITY NUMBER:
455403966
ADMINISTRATOR:WILSON, SUSANFACILITY TYPE:
850
ADDRESS:1630 VICTORTELEPHONE:
(530) 223-6161
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:53CENSUS: 14DATE:
12/09/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Susan Wilson, DirectorTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
personal rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/09/22 at 11:00 am, Licensing Program Analyst (LPA)Cunningham conducted an unannounced complaint inspection, and met with licensee/director Susan Wilson to deliver findings. It was alleged that Staff S6 violated children’s personal rights by using extended timeouts, being excessively loud and discussing private matters in a way intended to humiliate children.

The licensee Susan Willson was interviewed on 8/11/22 at 12:45PM and denied the allegation stating that she had never observed S6 yell except to get children’s attention when the room is loud. She does not believe S6 would ever intentionally humiliate children and had not seen this. The license said S6 is very patient with the kids and only uses timeouts after redirection fails and uses the standard one minute per year timeouts. The LPA toured the facility on 8/11 & 9/28 and did not observe any inappropriate interactions.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Nicolette CunninghamTELEPHONE: (530) 521-5235
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20220803120909
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KINDERLAND CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 455403966
VISIT DATE: 12/09/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 8/3 & 9/19 & 9/30 interviews were conducted with 14 witnesses including 4 parents, 6 children and 4 staff. 12 witnesses denied or had no knowledge of S6 violating personal rights and made statements that S6 had good relationships with the children. On 12/09/22 S6 denied the allegation and provided examples of phrases they use when communicating with children. The other two witnesses said they witnessed the staff yelling shut up months ago and one said S6 was quick to aggression and anger but did not provide examples. The evidence is not sufficient to either prove or disprove this allegation and is Unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. Appeal rights were provided. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Nicolette CunninghamTELEPHONE: (530) 521-5235
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2