455403966-12-20-2023-13-CC-MAVS-CYR3CQ-20231221170816

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455403966
Report Date: 12/20/2023
Date Signed: 12/20/2023 01:10:17 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2023 and conducted by Evaluator Julie Gifford

COMPLAINT CONTROL NUMBER: 13-CC-20231023145536

FACILITY NAME:	KINDERLAND CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	455403966
ADMINISTRATOR:	WILSON, SUSAN		FACILITY TYPE:	850
ADDRESS:	1630 VICTOR		TELEPHONE:	(530) 223-6161
CITY:	REDDING	STATE: CA	ZIP CODE:	96003
CAPACITY:	53	CENSUS: 18	DATE:	12/20/2023
		UNANNOUNCED	TIME BEGAN:	11:54 AM
MET WITH:	Karen Novstand		TIME COMPLETED:	12:58 PM

ALLEGATION(S):

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Staff did not change daycare child’s diaper in a timely manner resulting in a rash.

INVESTIGATION FINDINGS:

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On 12/20/2023 LPA, J. Gifford conducted an unannounced complaint inspection, and met with Karen Novstrand, Office Manager. It was alleged that staff did not change daycare child’s (C1) diaper in a timely manner resulting in a diaper rash. On 12/01/2023 LPA, J. Gifford interviewed licensee, Susan Wilson. The licensee denied the allegation that staff did not change (C1s) diaper in a timely manner which would have resulted in a diaper rash. The licensee acknowledged that (C1) had a diaper rash and stated (C1) was changed as needed or every two hours. During the investigation LPA J. Gifford interviewed three staff (S1-S2) on 10/30/2023 and (S-3) on 11/21/2023. All staff interviews conducted denied the allegation of staff not changing a daycare child’s diaper in a timely manner resulting in a rash. Staff interviews were consistent in stating children are changed every two hours from arrival time to departure time. All 3 staff interviewed acknowledged that (C1) had a diaper rash. Staff were consistent in stating they offered to apply diaper cream, check the diaper more frequently than the 2 hours they are currently maintaining, and create a diaper log for (C1) with the diaper rash.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Julie Gifford	TELEPHONE: (530) 720-0207
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20231023145536

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KINDERLAND CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 455403966
	VISIT DATE: 12/20/2023

NARRATIVE

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LPA J. Gifford interviewed seven parents (P1-P7) on 10/23/2023 and 11/22/2023. The parent interviews (P1-P3) and (P5-P6) were consistent with stating they have no concerns with diaper rash. Two parents (P4-P7) stated their child had a diaper rash once while in care. (P4) also stated the children are changed every two hours at the center. (P7) was interviewed and stated that (C1) had a bad diaper rash. (P7) stated staff did not change (C1) which resulted in the diaper rash and marks on the inner thighs.

Based on the information obtained, LPA J. Gifford could not determine if staff did not change daycare child’s diaper in a timely manner resulting in a rash. Therefore, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted, and appeal rights were provided.

The Notice of Site Visit must be posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Julie Gifford	TELEPHONE: (530) 720-0207
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023

LIC9099 (FAS) - (06/04)

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